454某咨詢內(nèi)部培訓(xùn)咨詢顧問必備寶典溝通_企業(yè)管理-文庫(kù)吧
2025-02-08 06:23 本頁(yè)面
【正文】 Character + Comfort (Comfort relation, Comfort job, Comfort life). ? Supportive munication = Problemsolving + Comfort relation 2 Concept of Managerial Communication Two schools of MC ? Behavior Science Theory Audienceanalysisbased municative strategies: theory and thoughts. ? Effective municative techniques and skills Writing, Language。 informative and persuasive munication skills, practical techniques ? Integrating both two schools Philosophy and skills development ? 概念 管理溝通是指溝通者為了獲取溝通對(duì)象的反應(yīng)和反饋而向?qū)Ψ絺鬟f信息的全部過程。 A) 基于反應(yīng)的雙向溝通 。 B) 需要媒介聯(lián)結(jié)溝通雙方。 GOOD IDEAS ARE NOT SCARCE SUPPLY, WHAT IS RARE IS THE ABILITY Of TRANS LATING A GOOD IDEA INTO ACCEPTED PRACTICE. 2 Concept of Managerial Communication(c) ? NATURES OF MC Media: language or letters。 Content:Information, Thoughts, Emotion, Aspects, Attitude etc. Philosophy greatly influences the understanding of motive, behavior and goal。 Special barriers: information disorder, Psycological elements (preference, backgroud, experiences and values) 2 Concept of Managerial Communication(c) ? INFORMATION SOURCES (WHO)。 ? AUDIENCE (NEGATIVE, POSITIVE NEUTRAL。 CRITICAL OR NO CRITICAL。 DIRECT OR INDIRECT)。 ? COMMUNICATIVE GOAL (SOLVING PROBLEM)。 ? ENVIRONMENT (INTERNAL AND EXTERNAL)。 ? INFORMATION。 ? MEDIA (ORAL, WRITING, PHONE, EMAIL, ETC.)。 ? FEEDBACK (POSITIVE, NEGATIVE OR NEUTRAL) 3 Components of Managerial Communication 4 Process of Managerial Communication 建設(shè)性溝通的原理是什么？ ? Supportive Communication ? Natures ? Strategies 1 Supportive Communication — CONCEPT Supportive Communication = Prob
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