某咨詢公司的知識管理講解(英文版)-在線瀏覽
2025-02-27 23:44本頁面
【正文】 0% pliance ? Accurate case tagging ? One good module on 50% of cases ? New data sources from every case Output: ? Focused investments ? Create new Bain points of view IP Development ? Driven by Industry Capability Practices 22 Many roles make this process work ? Dedicated facilitators for knowledge capture and sharing ? Officebased GXC evangelist ? Runs office incentive programs ? Best external data sources ? Research databases ? Partners who oversee Bain’s global Capability and Industry practices ? Contribute best work to share across Bain Case Team Practice Areas Knowledge Officer Info Services Knowledge Broker 23 Knowledge Brokers at Bain Knowledge Specialist Regional Knowledge Broker ? Assigned by Industry or Capability Practice Area ? Manages the GXC content and web site in their areas ? Coordinates IP development and capture with Practice Area VPs ? Supports Practice Area on munications, projects and incentives ? Assigned by office ? Generalist KM support to teams in their offices Assist finding content/people Ensures accurate case tagging Helps write case summaries ? Probes case teams to find potential team insights to codify Case end manager interview Interfaces with relevant Knowledge Specialists ? Runs office incentive programs with Knowledge Officer “Office generalists” “Global topic specialists” 24 Metrics and incentives Office Practice Area Individual ? Office KM Scorecard Measures all office KM contributions Normalizes for size Sent quarterly to office heads and MD ? KM factored in Office Head performance ? Annual Office Knowledge Award 1 large, 1 small office For all KM efforts ? Practice Scorecard Measures KM progress in PA Sent quarterly to PA heads and MD ? KM is a core factor of performance and p for PA heads ? Annual VP ratings Assess KM contributions by each VP Factored into annual p ? Officebased “sticks and carrots” 25 So what’s the impact? ? We can’t and won’t measure ROI Most of the costs are “soft” and can’t be measured Our product is intangible KM is only one of many inputs ? Today we capture many key success indicators Usage Satisfaction (annual surveys) Online quality ratings Informal “feel” ? But, this is not sufficient 26 Our framework for KM impact Improve Staff Productivity Buil
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