客戶管理系統(tǒng)設(shè)計(jì)論文正稿-在線瀏覽
2025-08-10 17:18本頁(yè)面
【正文】 rtant for the modern enterprise, but a large number of small and medium enterprises, the existence of such a phenomenon: fragmented, not consistent customer information so that business managers or business related personnel can not see all the information and related customer information, resulting in small and medium enterprises in the customer resource management, there are many problems. Therefore, in order to solve small and medium enterprise customers experiencing difficulty managing large low efficiency problem, develop a customer resource management system is necessary. Establish a customercentric business strategy that can enhance a greater degree of customer relationship management capabilities, providing customers with firstclass service, is the enterprise to build brand awareness, to achieve service differentiation, petitive advantage weapon. Corporate customers is the main task of the system resources of the enterprise customer information management, query customer information to facilitate business.Keywords：Customer ；Information； Management1 引言客戶資源是企業(yè)的寶貴財(cái)富，如何為企業(yè)客戶提供更好的服務(wù)是每個(gè)企業(yè)都非常關(guān)注的問(wèn)題。因此，為解決中小企業(yè)管理企業(yè)客戶遇到的難度大，效率低等問(wèn)題,開發(fā)一個(gè)客戶資源管理系統(tǒng)是非常必要的。角色代表了某一事件發(fā)生的參與者，它用一個(gè)小人表示。用例代表系統(tǒng)可以實(shí)現(xiàn)的功能，通常一個(gè)用例代表一組功能，實(shí)質(zhì)上規(guī)定了系統(tǒng)實(shí)現(xiàn)的范圍。當(dāng)角色雨用例發(fā)生某種關(guān)系時(shí)，就可以有一個(gè)圖將他們關(guān)聯(lián)起來(lái)，這就是用例圖。此模塊用來(lái)維護(hù)客戶類別信息，可以是客戶、供應(yīng)商或者其他種類客戶職務(wù)?？蛻魡挝荒K主要用來(lái)維護(hù)客戶所在單位的有關(guān)信息客戶通信。使用此模塊可以清新地記錄與某一客戶之間的商業(yè)往來(lái)的有關(guān)信息，包括花費(fèi)等信息用戶管理。以樹形結(jié)構(gòu)清晰地完成各層次之間地信息的添加、刪除工作。在數(shù)據(jù)庫(kù)中共有8張數(shù)據(jù)表，分別為地域信息表、客戶列別表、客戶通信表、客戶往來(lái)表客戶職
教學(xué)課件相關(guān)推薦
鄂ICP備17016276號(hào)-1