【正文】 which is passed via the Web server to the browser 呼出 呼入 Web Server Siebel Web Server Extension Siebel Data Data Manager Object Manager Siebel Web Engine Business Object Business Object Data Manager Browser generates HTTP request Web server recognizes that URL contains a Siebel request and passes it to the Siebel Web Engine (SWE) SWE requests retrieved data from Object Manager 1 2 3 4 5 6 25 Web Server Siebel Web Server Extension Image Cache Enterprise Server Siebel Server Siebel Server Component 邏輯服務(wù)架構(gòu)概覽 Enterprise Server: Group of Siebel Servers that access the same Database Server Database Server: Predefined tables and columns that store Siebel data File System: Directory that stores pressed files used by Siebel applications Database Server Siebel File System Gateway Server Siebel Server: Runs one or more ponents that supply services to clients Gateway Server: Provides access to and distributes load for Siebel Servers Web Server: Provides access to Siebel clients, processing requests using Siebel Web Server Extension Object Manager (Includes SWE) 26 Siebel 服務(wù)列表 ? Siebel Communication Server (CTI…etc.) – Provides capabilities for multi channel customer interactions (includes , fax and CTI). – Handles both inbound and outbound requests (eg outbound fax, inbound telephone). – Infrastructure for universal queuing of multiple channel types. ? eConfigurator and ePricer – Using 3rd party constraints engine – Makes sure that the customer selects all of the ponents that are required for the product and selects ponents that are patible with each other. ? eBusiness Application Integration (EAI) – Provides infrastructure for integrating Siebel with other enterprise applications. – Includes protocols such as FTP, MSMQ and HTTP. Centralized around XML data transfer ? Enterprise Integration Manager (EIM) – Utility for batch inserts, updates, merges, and deletes to and from the Siebel database. – Siebel’s remended method for importing/exporting batch data to and from the master database ? File System Manager ? Siebel Object Manager (eCommunications) ? Workflow Manager – Executes actions and business logic for predefined events. – Events can be external triggers, database events or batch scheduled events ? Assignment Manager ? Remote Server – Siebel remote is the function that allows Mobile clients to share data between the server and local database. – Siebel remote facilitates synchronization between mobile client databases and the master database ? Actuate Server – 3rd party software that integrates with Siebel to provide reporting functionalities ? Web Server, etc. 27 Siebel 預(yù)定義數(shù)據(jù)庫模型 (超 . 3000 tables) Reference Data Tables 參數(shù)表 ? Contain static reference data (User lists, Activity types, lists of states and state codes, country lists, currency lists and so on). ? Updated by a super user/administrator through the application administration screens in the web client. Business Data Tables Reference Data Tables Siebel Repository Tables Business Data Tables 業(yè)務(wù)數(shù)據(jù)表 ? Organization’s business data (Accounts, Contacts, Addresses, SRs, …..). ? Updated dynamically through the web client during day to day business. Siebel Repository Tables Siebel實體定義表 ? All Siebel source code is database based (rather than file based as in traditional custom code world). ? This collection of tables (approx 1100) is known as the Siebel repository. ? Updated using Siebel Tools This is the development environment for Siebel, enabling updates to the source code in the Siebel repository. 28 提綱 ? TMF 模型及國內(nèi)電信系統(tǒng)發(fā)展介縐 ? Siebel系統(tǒng)及其在電信行業(yè)的應(yīng)用情況 ? Siebel實施流程 ? 權(quán)限模型和實現(xiàn) ? 訂單，產(chǎn)品模型 ? 配置開發(fā)流程 ? 參考 29 客戶化實施流程 ? 定義 – 定義項目范圍 ? 發(fā)掘 – 參考現(xiàn)有產(chǎn)品功能發(fā)掘和細(xì)化潛在可實施需求 ? 設(shè)計 – 按照需求定義新的對象，字段，界面和流程；產(chǎn)品和優(yōu)惠定義 ? 配置 – 配置已定義的對象，界面，流程，角色，產(chǎn)品 ? 驗證 – 測試人員按需求文檔驗證實現(xiàn) ? 部署 – 部署系統(tǒng) 30 客戶化實施流程 cont. 部署 開發(fā) 分析 適應(yīng)性分析 系統(tǒng)功能 詳細(xì)設(shè)計 測試 試運行 推廣上線 上線支持 系統(tǒng)配置及開發(fā) 31 以行業(yè)客戶驅(qū)動提升產(chǎn)品功能 32 高層設(shè)計 AIM :Architecture Integration Model 架構(gòu)繼承模型 GAP:功能點 As is Assessment：既有功能 Week 0 Week 1 Week 2 Week 3 Week 4 Week 5 Week 6 Week 7 As is Assessment Design template Preparation Analyze Business Processes Assess AIM for to be processes model Identify Application Requirements Prioritize, Review amp。 confirm Define Data Migration Approach Assess Siebel and CSG data model Client signoff Analyze Users Role Analyze CTZJ Products Proof of Concept Define Product Model amp。 HighLevel Design Review amp。 OM Integration Approach Appointment Booking Account Management Approach Fast Track Prototype Consolidated Payments Approach Solution Architecture 36 提綱 ? TMF 模型及國內(nèi)電信系統(tǒng)發(fā)展介縐 ? Siebel系統(tǒng)及其在電信行業(yè)的應(yīng)用情況 ? Siebel實施流程 ? 權(quán)限模型和實現(xiàn) ? 訂單，產(chǎn)品模型 ? 配置開發(fā)流程 ? 參考 37 Siebel 客戶，賬戶，資產(chǎn)，產(chǎn)品，類 關(guān)系 38 電總計費模型 （ 2022版） 39 Siebel Account 客戶、賬戶 40 Siebel 資產(chǎn) 服務(wù)實例 41 NGOSS SID 產(chǎn)品，服務(wù)，資源領(lǐng)域關(guān)系 42 Siebel 訂單管理 43 GB921 eTOM 中的參不者 ? Customers 客戶 (the SP sells to them) ? Suppliers/Partners 供應(yīng)商、合作伙伴 (the SP buys from them or cooperates with them) ? Shareholders 股東 (the SP obtains financial resources from them) ? Employees 員工 (the SP obtains their services to execute the processes of the enterprise) ? Other Stakeholders 其他利益相關(guān)者 (include Regul