【正文】
e dR e s p o n s eW h a t D oT h e y A lr e a d yK n o w ?C u r r e n tA tt it u d e sC o m m u n ic a t io n sC h a n n e lT im in g W h o Pr e p a r e sa n d D e liv e r sC o mmu n ic a ti o n s P la n團隊啟動 Supplier Inputs Process Outputs Customer I P O Input Output 實施測量 Process ? Based on process and Y=f(X) 抽樣策略和數(shù)據(jù)收集計劃 過程能力 關(guān)卡 驗證測量系統(tǒng) M is c :T o le r a n c e :R e p o r te d b y :D a te o f s tu d y :G a g e n a m e :0550450350250321X b a r C h a rt b y O p e ra t o rSample MeanM e a n = 4 0 6 .2U C L = 5 5 5 .8L C L = 2 5 6 .504003002001000321R C h a rt b y O p e ra t o rSample RangeR = 1 4 6 .3U C L = 3 7 6 .5L C L = 0321490440390340P a rtO p e ra t o rO p e ra t o r* P a rt I n t e ra c t i o nAverage1 2 3 321600500400300200O p e ra t o rB y O p e ra t o r321600500400300200P a rtB y P a rt% C o n tr ib u tio n % S tu d y V a r P a r t to P a r tR e p r o dR e p e a tG a g e R amp。R (A N O VA ) f or R es po ns e測量階段 價值流圖 Param et er s:? ? sSa mp lin g F rom a Popu la tionEnt i r ePopul at i onof Dat a S ampl eS tatis tica lInfer enc eS tatis tics :X , S , e tc.Anal ysisW as te fu l En er gy H a b i t s W ee k 1 W ee k 2 W ee k 3 To t a lLo ng s h o we rs 6Li gh ts l e ft o n 11Wi nd o w s l e ft o pen 3AC s et b elo w 7 2 o 5Do o r l ef t op e n 13To t a l 15 12 11 381O r d e r M g mt S u p e r viso r C US T OM ERDIS TOrd er M gm tOrd er M gm tOrd er M gm t Ord er M gm tS cr een f o r Acc t M grOrd er M gm tP/ T = 2 minEr r or R at e =2%Volum e =80 0P/ T = 6 MinEr r or R at e =0%Volum e =80 0P/ T = 6 MinEr r or R at e =2%Volum e =80 0P/ T = 2 MinEr r or R at e =1%Volum e =80 020 Or de r s3 mi nP h on e C al lL a r geB usine ssHo m eS m a llB usine ssC ustom e rI nf o4P r od uc tNe e d4 P r icing4S hippingI nf o4P/ T = 3 minLost ca lls =10 %Volum e =12 0 0P ickP a c k amp。E 矩陣 根本原因分析 數(shù)據(jù)分析 關(guān)卡 X’s 優(yōu)先化關(guān)鍵 X’s以及根本原因 回歸 分析階段 識別 amp。 “推” 和“拉” ? 由預(yù)測或計劃驅(qū)動 未雨綢繆 ? 由消耗驅(qū)動 不見