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2024-07-24 15:50本頁(yè)面
【正文】 ied all its stakeholders, and defined its goals, it needs a way to measure progress toward those goals. Key Performance Indicators are those measurements. What Are Key Performance Indicators (KPI) Key Performance Indicators are quantifiable measurements, agreed to beforehand, that reflect the critical success factors of an organization. They will differ depending on the organization. A business may have as one of its Key Performance Indicators the percentage of its ine that es from return customers. A school may focus its Key Performance Indicators on graduation rates of its students. A Customer Service Department may have as one of its Key Performance Indicators, in line with overall pany Kips, percentage of customer calls answered in the first minute. A Key Performance Indicator for a social service organization might be number of clients assisted during the year. Whatever Key Performance Indicators are selected, they must reflect the organization39。s goals, they must be key to its success, and they must be quantifiable (measurable). Key Performance Indicators usually are longterm considerations. The definition of what they are and how they are measured do not change often. The goals for a particular Key Performance Indicator may change as the organization39。t work as a KPI because there is no way to measure the pany39。s success. In selecting Key Performance Indicators, it is critical to limit them to those factors that are essential to the organization reaching its goals. It is also important to keep the number of Key Performance Indicators small just to keep everyone39。s missing? Does this measure increases in sales volume by dollars or units? If by dollars, does it measure list price or sales price? Are returns considered and if so do the appear as an adjustment to the KPI for the month of the sale or are they counted in the month the return happens? How do we make sure each sales office39。s goals, one that you can measure, what do you do with them? You use Key Performance Indicators as a performance management tool, but also as a carrot. Kips give everyone in th
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