【正文】
你是用它們?nèi)ス芾砜冃?,確保組織成員做的每件事情都集中在實(shí)現(xiàn)關(guān)鍵績效指標(biāo)上。 優(yōu)劣關(guān)鍵績效指標(biāo)的對(duì)比 差的 : 指標(biāo)名稱:增加銷售業(yè)績 定義:逐月增加銷售量 測(cè)量:所有地區(qū)向售量的加總 目標(biāo):每月增加 缺少了什么?增加銷售業(yè)績用銷售量來衡量還是銷售額?如果通過銷售額來衡量, 第 7 頁 那是用標(biāo)價(jià)紀(jì)錄的價(jià)格來衡量還是用售價(jià)來衡量?考慮回扣嗎?如果考慮,它們會(huì)作為當(dāng)月關(guān)鍵績效指標(biāo)的調(diào)整還是計(jì)入發(fā) 生折扣的月份?我們?nèi)绾未_保每個(gè)銷售辦事處的業(yè)績?cè)谕坏貐^(qū)計(jì)算,每于一個(gè)被落掉或者重復(fù)計(jì)算?不管用何種標(biāo)準(zhǔn)衡量,我們希望銷售業(yè)績每個(gè)月增加百分之多少? 好的 : 指標(biāo)名稱: 雇員雇傭率 定義:無論何故辭職的雇員總數(shù)加因?yàn)榭冃П憩F(xiàn)方面的原因而被解雇的雇員總數(shù)除以年初雇員總數(shù)。 關(guān)鍵績效指標(biāo)必須是組織成功的關(guān)鍵所在 許多事情是可測(cè)的,但那并不使它們成為組織成功的關(guān)鍵所在。“成為最受歡迎的公司”不能作為關(guān)鍵績效指標(biāo),因?yàn)闆]有方法能測(cè)量公司的名望或與 第 6 頁 其他公司比較。關(guān)鍵績效指標(biāo)的目標(biāo)隨著組織目標(biāo)的改變或更加靠近成功而改變。關(guān)鍵績效指標(biāo)區(qū)別于不同的組織。s success. In selecting Key Performance Indicators, it is critical to limit them to those factors that are essential to the organization reaching its goals. It is also important to keep the number of Key Performance Indicators small just to keep everyone39。s goals change, or as it gets closer to achieving a goal. Key Performance Indicators Reflect the Organizational Goals An organization that has as one of its goals to be the most profitable pany in our industry will have Key Performance Indicators that measure profit and related fiscal measures. Pretax Profit and Shareholder Equity will be among them. However, Percent of Profit Contributed to Community Causes probably will not be one of its Key Performance Indicators. On the other hand, a school is not concerned with making a profit, so its Key 第 2 頁 Performance Indicators will be different. Kips like Graduation Rate and Success in Finding Employment after Graduation, though different, accurately reflect the schools mission and goals. Key Performance Indicators Must Be Quantifiable If a Key Performance Indicator is going to be of any value, there must be a way to accurately define and measure it. Generate More Repeat Customers is useless as a KPI without some way to distinguish between new and repeat customers. Be The Most Popular Company won39。 一旦組織分析了它的使命,使其所有股東達(dá)