關(guān)鍵績效指標(biāo)外文翻譯-wenkub
2023-05-19 15:50:46 本頁面
【正文】 y have as one of its Key Performance Indicators, in line with overall pany Kips, percentage of customer calls answered in the first minute. A Key Performance Indicator for a social service organization might be number of clients assisted during the year. Whatever Key Performance Indicators are selected, they must reflect the organization39。s popularity or pare it to others. It is also important to define the Key Performance Indicators and stay with the same definition from year to year. For a KPI of Increase Sales, you need to address considerations like whether to measure by units sold or by dollar value of sales. Will returns be deducted from sales in the month of the sale or the month of the return? Will sales be recorded for the KPI at list price or at the actual sales price? You also need to set targets for each Key Performance Indicator. A pany goal to be the employer of choice might include a KPI of Turnover Rate. After the Key Performance Indicator has been defined as the number of voluntary resignations and terminations for performance, divided by the total number of employees at the beginning of the period and a way to measure it has been set up by collecting the information in an HRIS, the target has to be established. Reduce turnover by five percent per year is a clear target that everyone will understand and be able to take specific action to acplish. Key Performance Indicators Must be Key to Organizational Success Many things are measurable. That does not make them key to the organization39。s volume numbers are counted in one region, . that none are skipped or double counted? How much, by percentage or dollars or units, do we want to increase sales volumes each month? (Note: Some of these questions may be answered by standard pany procedures.) Good: Title of KPI: Employee Turnover Defined: The total of the number of employees who resign for whatever reason, plus the number of employees terminated for performance reasons, and that total divided by the number of employees at the beginning of the year. Employees lost due to Reductions in Force (
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