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ortant to define the Key Performance Indicators and stay with the same definition from year to year. For a KPI of Increase Sales, you need to address considerations like whether to measure by units sold or by dollar value of sales. Will returns be deducted from sales in the month of the sale or the month of the return? Will sales be recorded for the KPI at list price or at the actual sales price? You also need to set targets for each Key Performance Indicator. A pany goal to be the employer of choice might include a KPI of Turnover Rate. After the Key Performance Indicator has been defined as the number of voluntary resignations and terminations for performance, divided by the total number of employees at the beginning of the period and a way to measure it has been set up by collecting the information in an HRIS, the target has to be established. Reduce turnover by five percent per year is a clear target that everyone will understand and be able to take specific action to acplish. Key Performance Indicators Must be Key to Organizational Success Many things are measurable. That does not make them key to the organization39。 什么是關(guān)鍵績效指標(biāo) (KPI) 關(guān)鍵績效指標(biāo)是量化測量工具,它能映射出組織的關(guān)鍵成功因素。它們的界定和測量方式是不經(jīng)常更改的。作為關(guān)鍵績效指標(biāo),“營造更多的回頭客”將會變得毫無價值,如果不能卻分老客戶和新客戶的話?!肮蛡蚵拭磕杲档?5%”這樣一個清晰的目標(biāo)可以讓每一個人都明白并且能夠采取專門行動去實現(xiàn)它。銷售和制造部門各自的部門關(guān)鍵績效指標(biāo)的成功將會幫助企業(yè)實現(xiàn)其整體關(guān)鍵績效指標(biāo)。關(guān)鍵績效指標(biāo)展示給組織里的每個人一個清晰的畫面,讓他們知道什么事情是重要的,什么事情需要做。你還要把他們當(dāng)成一種鮮明的暗示。權(quán)力衰減導(dǎo)致的員工流失不計入其中。在篩選關(guān)鍵績效指標(biāo)時,將它們限制在對組織實現(xiàn)目標(biāo)必要的因素上是非常關(guān)鍵的。 界定關(guān)鍵績效指標(biāo)并連年堅持也是非常重要的。 關(guān)鍵績效指標(biāo)反映組織目標(biāo) 如果組織有一個目標(biāo)是成為本行業(yè)最有利可圖的公司,那么他會設(shè)定關(guān)鍵績效指標(biāo)來測量利潤和其他財務(wù)指標(biāo)。一個企業(yè)可能會把老客戶收入百分比當(dāng)作它的一個關(guān)鍵績效指標(biāo)。s attention focused on achieving the same Kips. That is not to say, for instance, that a pany will have only three or four total Kips in total. Rather there will be three or four Key Performance Indicators for the pany and all 第 3 頁 the units within it will have three, four, or five Kips that support the overall pany goals and can be rolled up into them. If a pany Key Performance Indicator is Increased Customer Satisfaction, that KPI w