外文翻譯--連鎖超市顧客滿意策略-在線瀏覽
2025-07-31 05:47本頁(yè)面
【正文】 uble makers。 third, because of customers’ natural consistency, quarrelling with one customer is quarrelling with all the customers, in the concept of customer is wrong, supermarkets are absolutely not the winners, thereby, you will lose customers, it also means losing the market, losing profit. Everything for the customer. If it is said that customer is the highest is the starting point of supermarket management, then everything for the customer is the endresult. Everything for the customer requires supermarkets should consider everything from customers’ point of view, think what customers think, customers’ need is supermarkets’ need. (2) Treat personnel with hospitality. Customers in supermarkets can be broadly divided into two categories: one is the external customer。 supermarkets’ ultimate goal is to satisfy external customers, then gain profit. But most supermarkets ignore the more crucial factor internal customers’ satisfaction, that is to say, supermarket personnel’s satisfaction. Personnel are the carriers that promote supermarkets’ management philosophy and service mind to final customers, they are also the major ponents of personnel satisfaction and customer satisfaction. A high personnel loyalty is equally as important as a high customer loyalty. If supermarkets want to retain the best customers, they must retain the best personnel. 3 (3) Try to retain customers. If supermarkets pay attention to customers’ longterm return, they must well prepare for the initial reception of customers’ service work, improve the ratio of repeat buyers. A foreign study shows: A satisfactory customer can incur eight potential deals, at least one of them may be traded。 besides, they will provide some good ideas about goods and service, due to the trading practices, this method can save trading cost. Hence, t
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