企業(yè)管理-企業(yè)核心職能發(fā)展與應(yīng)用(ppt40)-經(jīng)營管理-在線瀏覽
2024-10-18 17:54本頁面
【正文】 工作動機(jī)個人特質(zhì)工作態(tài)度管理技能學(xué)術(shù)背景工作經(jīng)驗專業(yè)技能知識、技能職能Trait, Motive SelfConcept, attitudes, value Certification Work experience Managerial skill 高 低 觀察與定義的容易程度 Iceberg Model Consulting Model 8 Causal Relationships ? Competencies always include an intent – motive or trait force which cause action toward an oute – . knowledge and skill petencies invariably include a motive, trait or selfconcept which provides the drive or push for the knowledge or skill to be used. ? Behavior without intent doesn’t define a petency – . management by walking around ? Causal flow model can be used to do behavioral analysis 9 Causal flow model Intent Action Oute Personal Characteristics Behavior Job Performance 成就動機(jī) 品質(zhì)不斷改善 持續(xù)改善 增加收益 高目標(biāo)設(shè)定 不斷提升效率 10 Criterion Reference ? A characteristic or credential that makes no difference in performance is not a petency and should not be used to evaluate people. ? The criteria most frequently used in petency studies are: – Superior performance ? performance above average among peer – Effective performance ? above minimally acceptable level of work 11 解釋名詞 ? Behavior – the actions taken by an incumbent to perform job responsibilities successfully in a particular situation – writing report, driving a truck, leading a team meeting… ? Motivation – aspects of work that may lead to job satisfaction, anizational mitment and turnover – job satisfaction, geographical location, pay satisfaction ? Knowledge – technical and professional information needed to perform a job activities – valid license, surgeon’s medical degree, educational degrees…which related to job performance Development Dimensions International, Inc Job management ER management Job management 12 Hint ? 『 職能 』 的組成 – 鎖定探討的對象與其可應(yīng)用在管理上的彈性 – 人格特質(zhì)、價值觀、態(tài)度、知識、技術(shù) ? 因果推論 – 如何探討屬於職能的物件 – 連結(jié)動機(jī)與績效表現(xiàn)的關(guān)係 ? 顯著分析 – 提供適用組織行為（ 711的組織行為）的職能個體判斷模式 13 職能發(fā)展專案 ? 目標(biāo) – 建構(gòu) 711的企業(yè)核心職能 ? 專案方向 – 以企業(yè)整體為基礎(chǔ)，研發(fā)致使企業(yè)成功的關(guān)鍵行為、技能與知識 ? 專案範(fàn)圍 – 不針對特定族群適用 – 不分階層皆適用 – 知識類別 ? 另行以核心領(lǐng)域知識 (core domain knowledge)探討之 14 Developing a model S 質(zhì)化階段 量化階段 設(shè)計階段 ： 料收集 系資料收集 分析 職能字典 ： 行為訪談 (Behavior evaluation interview) 計 職能重要度排序 ： （人數(shù)比例、主管權(quán)數(shù)調(diào)整） 選核心職能 核心職能模型 E 15 ? Lyle M. Spencer,Jr., PhD, Signe Spencer(1993), Competence At Work: Models for Superior Performance, John Wiley amp。s industry and formulating strategies that respond to that climate. Skills and knowledge that make up the petency include : – knowledge of the pany39。s position within the industry – understanding of future forces affecting the industry – understanding of petition that exists outside the normal bounds of – one39。 developing and sustaining production customer relationships Attitude should include: – Always focus on customer’s needs and take proper actions accordingly – Have clear munication with customer regarding mutual expectations – Pr
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