【正文】 rige Award Criteria? 怎樣基于波多里奇獎(jiǎng)標(biāo)準(zhǔn)進(jìn)行自評(píng)？ 如何編寫自評(píng)報(bào)告？ What do we intend to achieve in the course?本次課程我們要達(dá)到的目的？（ 2） 2023/2/13 3 Subject 1 主題 1 Background of Performance Excellence and Baldrige Award Overview 業(yè)績(jī)卓越獎(jiǎng)的背景以及波多里奇 獎(jiǎng)的概況 2023/2/13 4 The First Quality Award最早的質(zhì)量獎(jiǎng)（ 1） The Deming Prize戴明獎(jiǎng) ? Dr. W. Edwards Deming was a . statistician who taught the Japanese about the basics of quality control in 1950. At this time Japan had been devastated by World War II and its economy was in ruins. Unskilled in the methods of mass production, Japanese factories were turning out inferior products that were hard to sell at any price, and virtually impossible to export. Yet Japan desperately needed export revenues in order to purchase food. The technical knowledge that Deming provided was an important part of the solution. 威廉 愛德華 那個(gè)時(shí)候日本正處于第 2 次世界后的經(jīng)濟(jì)蕭條期 。 但是日本迫切需要出口收入采購食品 。 2023/2/13 5 ? Deming showed great sympathy for the predicament of his hosts, for example by donating the ine from his lectures to the Union of Japanese Engineers and Scientists (JUSE). So when JUSE decided in 1951 to establish a national award to promote quality management, it was natural that they should name it for Dr. Deming. It became the standard by which business excellence was judged in Japan for more than 40 years. 戴明對(duì)日本的困境顯示了很大的同情心 ， 例如他將講課的收入捐贈(zèng)給日本科學(xué)家與工程師聯(lián)合會(huì) （ JUSE） 。 此獎(jiǎng)項(xiàng)現(xiàn)在被認(rèn)為是日本 40多年來商業(yè)卓越方面的最高獎(jiǎng)項(xiàng) 。 最有利可圖的策略就是只追求產(chǎn)量而忽略其他任何東西 。 2023/2/13 7 ? During these same three decades, quality management techniques were a cornerstone of Japan39。s was largely due to the devastating effect of foreign petition. 在相同的時(shí)期內(nèi) ， 質(zhì)量管理技術(shù)已經(jīng)成為日本的經(jīng)濟(jì)奇跡以及日本向全球市場(chǎng)滲透的基石 。 1980年美國重新對(duì)質(zhì)量感興趣主要是由于外國競(jìng)爭(zhēng)的巨大影響 。s there was panic in many quarters in the USA. Foreign petition seemed to be having its way and no one could figure out why, or how to stop the rot. All kinds of madcap theories and solutions were being discussed, in industry, in the media and among politicians. At this time only a relatively few . panies such as Xerox and Ford had figured out what the real problem was—primarily poor management practices—and were learning how to clean up their act and fight back. 80年代中期 ， 美國的許多地方出現(xiàn)了經(jīng)濟(jì)恐慌 。 所有荒唐的理論和 “ 解決方案 ” 都在被行業(yè) 、 媒體乃至政治家之間討論 。 The Emerging of Baldrige Award (3) 波多里奇獎(jiǎng)的出現(xiàn)（ 3） 2023/2/13 9 ? Others, such as General Motors didn39。s response was to bet the farm on a strategy of using technology to replace people, which proved to be a disastrous. Other panies became convinced that they were the victims of dumping and sought legislation that simply forced more efficient foreign panies to increase their margins by charging . customers more. 其他公司 ， 例如通用公司根本不理解這一舉措 ， 通用公司的反應(yīng)是使用技術(shù)取代人的策略無疑是 “ 把老本都賭上 ” ， 其后果是空前慘重的 。 The Emerging of Baldrige Award (4) 波多里奇獎(jiǎng)的出現(xiàn)（ 4） 2023/2/13 10 ? In the midst of this debate, those who had followed the spread of quality management in Asia—and its decline in the .—knew that this knowledge gap was a significant part of the problem. Following the example of the Deming Prize, various attempts were made to create a . national quality award as a tool to raise awareness and promote the sharing of knowledge. There was even a private bill drafted for Congress to establish such an award, but these efforts got nowhere. 在爭(zhēng)論的過程中 ， 那些曾參與質(zhì)量管理在亞洲發(fā)展進(jìn)程 ——同時(shí)在美國衰落 ——這一過程的人確信知識(shí)差異是最大的問題 。 甚至為國會(huì)起草了一份司法法案以建立此獎(jiǎng)項(xiàng) ， 但這些努力都毫無結(jié)果 。波多里奇 ， 美國商務(wù)部長(zhǎng) ， 里根的好友 ， 在一次競(jìng)技事故中不幸遇難 。此立法很快就被重新命名和頒布 。波多里奇國家質(zhì)量獎(jiǎng)?wù)Q生 。 The Emerging of Baldrige Award (7) 波多里奇獎(jiǎng)的出現(xiàn)（ 7） 2023/2/13 13 The Baldrige Award 波多里奇獎(jiǎng) (1) ? National Institute of Standards and Technology (NIST) , an agency of . Department of Commerce, is responsible for the Baldrige National Quality Award and Program. 國家標(biāo)準(zhǔn)與技術(shù)協(xié)會(huì) （ NIST） ， 美國商業(yè)部門的下屬機(jī)構(gòu) ， 負(fù)責(zé)波多里奇國家質(zhì)量獎(jiǎng)評(píng)獎(jiǎng)及方案 。 ? The contents of Baldrige Award are updated annually along with a prehensive case study issued by NIST. 波多里奇獎(jiǎng)的內(nèi)容與 NIST公布的綜合案例研究一起每年更新 。 2023/2/13 15 2. The Criteria have three important roles in strengthening . ―petitiveness”:本標(biāo)準(zhǔn)在加強(qiáng)美國 “ 競(jìng)爭(zhēng)力 ” 中有三項(xiàng)重要職責(zé)： to help improve anizational performance practices, capabilities, and results 幫助提高組織的業(yè)績(jī)規(guī)范 、 能力和結(jié)果 to facilitate munication and sharing of best practices information among . anizations of all types 推動(dòng)美國所有組織間最佳作法的信息溝通和共享 to serve as a working tool for understanding and managing performance and for guiding anizational planning and opportunities for learning 作為理解和管理業(yè)績(jī) 、 指導(dǎo)組織策劃和學(xué)習(xí)機(jī)會(huì)的工具 。 從第一個(gè)交易日開始跟蹤 ， 到獎(jiǎng)項(xiàng)獲得后的公告 ， 一直到 200年 12月 1日 。 2023/2/13 18 獎(jiǎng)項(xiàng)申請(qǐng)者 19901999公開交易的現(xiàn)場(chǎng)訪問評(píng)審 獎(jiǎng)項(xiàng)申請(qǐng)者 19901999整個(gè)公司公開交易的現(xiàn)場(chǎng)訪問評(píng)審 在股票研究中涉及的獎(jiǎng)項(xiàng)接收者 （在研究的時(shí)候只包括公眾持有股。 ? 600 panies who have effectively implemented TQM are selected. Companies with:選擇了 600家有效實(shí)施全面質(zhì)量管理的公司 。 2023/2/13 20 獎(jiǎng)項(xiàng)獲得者的股票與對(duì)比性有價(jià)證券比較 股票組合 獎(jiǎng)項(xiàng)獲得者的股票性能價(jià)格比與不同對(duì)比性有價(jià)證券的比較 2023/2/13 21 金融業(yè)績(jī)與對(duì)比性公司的比較 業(yè)績(jī)測(cè)量 獎(jiǎng)項(xiàng)獲得者 對(duì)比性公司 營(yíng)業(yè)收入 銷售額 總資產(chǎn) 員工 銷售 收益率 資產(chǎn) 收益率 獎(jiǎng)項(xiàng)獲得者以及對(duì)比公司在實(shí)施 TQM之后平均業(yè)績(jī)百分?jǐn)?shù)的比較 2023/2/13 22 小公司與大公司 的比較 業(yè)績(jī)測(cè)量 小公司 大公司 獲得獎(jiǎng)項(xiàng)的小公司與大公司之間業(yè)績(jī)平均百分?jǐn)?shù)之間的比較 2023/2/13 23 低資本與高資本集約度的比較 業(yè)績(jī)測(cè)量 低資本集約度 高資本集約度 低資本和高資本集約度獲獎(jiǎng)?wù)咧g的平均業(yè)績(jī)百分?jǐn)?shù)的比較 2023/2/13 24 業(yè)績(jī) 獲獎(jiǎng)?wù)? 對(duì)比公司 時(shí)間 獎(jiǎng)項(xiàng) 完整管理體系的實(shí)施 實(shí)施階段 實(shí)施后 2023/2/13 25 測(cè)量 合伙人和團(tuán)隊(duì) 實(shí)施 STAR的建議 合伙人滿意 職業(yè)生涯機(jī)會(huì)設(shè)置 顧客和市場(chǎng) 相關(guān)方滿意 收入增加 市場(chǎng)份額 過程改進(jìn) 準(zhǔn)時(shí)服務(wù) 當(dāng)天服務(wù) 每小時(shí)生產(chǎn)的數(shù)量 股東和社團(tuán) 慈善活動(dòng) 2023/2/13 26 The Evolution and Continuous Improvement of the Baldrige Award (1) 波多里奇獎(jiǎng)的發(fā)展和持續(xù)改進(jìn)（ 1） ? Originally created by leaders in the field 最初由質(zhì)量界領(lǐng)導(dǎo)者創(chuàng)建 ， ? Based on evolving challenges, continuously short list key requirements for long term success 基于企業(yè)不斷面臨新的挑戰(zhàn) ， 整理更新能使企業(yè)長(zhǎng)期成功的關(guān)鍵要求 。 support more users of the Criteria 增強(qiáng)適用性 ；支持更多的用戶 。 公司治理和道德行為的公開和透明 – the need to create added value for customers and the business 需