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介紹工作流術(shù)語(yǔ) of Using Workflow 運(yùn)用工作流的優(yōu)點(diǎn) Objectives 目標(biāo) 1. Describe SAP Business Workflow concepts 描述 SAP業(yè)務(wù)工作流的概念 2. Outline the circumstances under which SAP Business Workflow can be used effectively 描述什么樣的情況下能有效地使用 SAP業(yè)務(wù)工作流 3. Define the basic SAP Business Workflow terminology 解釋基本的 SAP業(yè)務(wù)工作流術(shù)語(yǔ) Introduction 工作流介紹 Introduction 工作流介紹 Goals of Reanizing Business Processes 使用工作流達(dá)到的目標(biāo): 增加流程的透明性,增加雇員的職責(zé),關(guān)注客戶的興趣, 更高效的管理,關(guān)注流程的最終結(jié)果。 Introduction 工作流介紹 Covers all aspects of the process 流程涵蓋的各個(gè)方面 The Process flow itself (Business) 業(yè)務(wù)流程本身 The People invovled (Organization) 流程涉及的人員 The effects (Process Information) 流程結(jié)果 SAP Businiss Workflow ■ A Workflow Management System facilitates the electronic processing of structured processes which: ? Include a range of activities ? Always occur in a similar or identical form ? Involve several people or departments ? Require a high degree of coordination ■ Workflow Management Systems control processes according to a predefined model and are especially suited to structured anizations ■ 工作流管理中,一些結(jié)構(gòu)流程符合:流程包括一系列的活動(dòng),流程是相似的或者相同的,需要多個(gè)人員或者部門(mén)的高度的協(xié)調(diào)性 ■ 工作流管理通過(guò)預(yù)先定義的模板和合適的組織架構(gòu)控制流程 Introduction 工作流介紹 What Processes are Particularly Suitable for SAP Business Workflow ? ? Faster ,simpler access to information 快速,簡(jiǎn)單的訪問(wèn)信息 ? Administrative tasks are less demanding 對(duì)管理任務(wù)有更少的要求 ? Processes are easier to learn and understand 流程更簡(jiǎn)單易學(xué) ,易懂 Introduction 工作流介紹 Workflow : Advantages for End Users ? Flexible in changing ? of processes ? Organizational structure 流程,組織架構(gòu)的靈活變化 Introduction 工作流介紹 Workflow Benefits for Management ? Better control ? of information ? of deadlines ? of service levels ? of processing costs 對(duì)信息,最后期限,服務(wù)水平,流程花銷等有更好的控制 ? Increase production ? Clearing backlog ? Distribution of information and work: Every user gets his worklist automatically from the system ? Speed up processes ? you will get cash discount more often ? better/quicker reaction to errors ? Customers are more satisfied ? processes are more quickly finished ? better information flow 增加生產(chǎn):及時(shí)清空積壓,每個(gè)用戶從系統(tǒng)中自動(dòng)獲得工作項(xiàng) 加快流程:經(jīng)常獲得折扣,對(duì)錯(cuò)誤信息的快速反應(yīng) 顧客的滿意度增加:流程更快速的完成,更優(yōu)化的流程信息 Introduction 工作流介紹 Workflow: Advantages for Enterprises ? Simply document managing,Standard and groupware although Workflow uses both! ? Data distribution across multiple systems: EDI / ALE is used for this purpose, but Workflow can support this option! ? Screen sequence management within a transaction ? Management of temporary data ? Management of “one time” processes ? A tool to fill functionality gaps! Introduction 工作流介紹 Workflow Is Not !!! 簡(jiǎn)單文件,標(biāo)準(zhǔn)的 和 groupware,工作流只能運(yùn)用這些信息。 通過(guò)事物代碼對(duì)屏幕的一系列操作進(jìn)行管理 管理臨時(shí)的數(shù)據(jù) 執(zhí)行一次流程的管理 補(bǔ)充 SAP功能的工具(如果一個(gè) FC不能直接執(zhí)行,那么用工作流就不能執(zhí)行這個(gè) FC) ? To Streamline a Business Process 使業(yè)務(wù)流程的效率更高效 ? Ensure Correct Business Processes are Followed 確保執(zhí)行正確的業(yè)務(wù)流程 ? Formally Define and Implement a Business Process 更加嚴(yán)謹(jǐn)?shù)拇_定和執(zhí)行一個(gè)業(yè)務(wù)流程 Introduction 工作流介紹 SAP Business Workflow’s Purpose Object Agent Task Role Step Event Workflow Workitem Business Workplace SAP Business Workflow Terminology Introduction 工作流介紹 Five Questions for Each Part of a Business Process Who Should? Do What? With What Objects? When? In What Order? Introduction 工作流介紹 In What Order? ? Consists of steps ? Ca