品質(zhì)工程師實(shí)務(wù)之質(zhì)量管理體系-展示頁
2025-01-22 16:20本頁面
【正文】 99 Quality Satisfy 5 QualitySatisfyCustomer Focused Organisation 以客戶為中心 ? Understanding customer needs and expectations 理解客戶的需求和期望 ? Communicating these needs and expectations throughout the anisation 將這些需求和期望在全組織內(nèi)進(jìn)行傳遞溝通 ? Measuring customer satisfaction and acting on results 測(cè)量客戶滿意度并以依此而改進(jìn) DNV June 1999 Quality Satisfy 6 QualitySatisfyLeadership 領(lǐng)導(dǎo) ? Being proactive leading by example 以身作則 ? Establishing a clear vision of the anisation’s future 建立組織未來的清晰遠(yuǎn)景規(guī)劃 ( 品質(zhì)政策 ) ? Providing people with required resources and freedom to act with responsibility and accountability 為員工提供所需資源涉及責(zé)任和權(quán)力 ? Educating, training and coaching people 教育，培訓(xùn)和示范 ? Setting challenging goals and targets 設(shè)定具有挑戰(zhàn)性的目標(biāo) ? Implementing strategy to achieve these goals and targets 達(dá)成這些目標(biāo)的實(shí)施策略 DNV June 1999 Quality Satisfy 7 QualitySatisfyInvolvement of People全員參與 ? Accept ownership and responsibility to solve problems 接受解決問題的責(zé)任 ? Actively seek opportunities to make improvements 積極尋求改進(jìn)的機(jī)會(huì) ? Actively seek opportunities to enhance their petencies, knowledge and experience 積極尋求提高員工能力，知識(shí)和經(jīng)驗(yàn)的機(jī)會(huì) ? Freely share knowledge and experience in teams and groups 在團(tuán)體內(nèi)自已分享知識(shí)和經(jīng)驗(yàn) DNV June 1999 Quality Satisfy 8 QualitySatisfyProcess Approach 過程方法 ? Define Processes needed to achieve desired results 定義需要取得期望結(jié)果的過程 ? Identify Measure Inputs Outputs 鑒別和量測(cè)輸入和輸出 ? Evaluate risk, consequence and impact on customers 評(píng)估風(fēng)險(xiǎn)，結(jié)果和對(duì)客戶的影響 ? Establish responsibility, authority and accountability for man
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