【正文】 ied out by “ putting the trainee with another employee ”with no organized structure for training. 培訓(xùn)者應(yīng)負(fù)責(zé)完成培訓(xùn)。為了提高員工素質(zhì)并獲得有效結(jié)果，培訓(xùn)被認(rèn)為是非常必要的。2. Training Department培訓(xùn)部To coordinate training of all staff with Training Manager in order to ensure staff have the ability to do their job to a high standard. 與培訓(xùn)部經(jīng)理協(xié)作培訓(xùn)員工以確保員工的工作能力達(dá)到高標(biāo)準(zhǔn)。Each Division Head is responsible to ensure that he plans for the training of all staff in his area of responsibility and must follow up on issues below. 每位部門經(jīng)理應(yīng)負(fù)責(zé)為其負(fù)責(zé)區(qū)域內(nèi)的所有員工做培訓(xùn)計(jì)劃并跟進(jìn)以下事項(xiàng)。Human Resource Training Department培訓(xùn)部Standard Operating Procedure標(biāo)準(zhǔn)運(yùn)作程序Liuhu International Hotel柳湖書院國際酒店STANDARD OPERATING PROCEDURE標(biāo)準(zhǔn)運(yùn)作程序Liuhu International Hotel柳湖書院國際酒店SUBJECT: TRAINING主題:培訓(xùn)Policy政策All Liuhu International Hotel Properties employees, regardless of position, will receive training for their specific job. The training will be systematically planned and implemented to ensure that employees develop their potential in order to achieve and maintain performance standard. 所有由柳湖書院國際酒店管理的員工, 應(yīng)根據(jù)其職位接受有關(guān)專業(yè)知識的培訓(xùn)。培訓(xùn)應(yīng)有系統(tǒng)的計(jì)劃并貫徹它，以確保員工發(fā)展其潛能以達(dá)到工作標(biāo)準(zhǔn)。Procedure程序1. On Job崗位培訓(xùn)Plan for training of all staff which must conducted by Senior Management and recorded on training Checklists. 根據(jù)培訓(xùn)檢查清單計(jì)劃由高層管理人員對所有員工進(jìn)行培訓(xùn)。3. Training should involve:培訓(xùn)內(nèi)容包括：A. Customer Service禮貌服務(wù)B. Product Knowledge產(chǎn)品知識C. Technical Skills技能技巧D. English for all Front Line staff針對所有前線員工的英語課程4. Provide the Training Manager with a monthly schedule of training to be conducted by your Department, but also what areas you required them to train your staff is to be considered important in order to develop our staff and must be meaningful and results driven. 向培訓(xùn)部經(jīng)理提交你部門的培訓(xùn)進(jìn)度表，且你可以要求任何部門幫助培訓(xùn)你的員工。5. Schedule will be prepared to cover the training require to meet the performance standard. 準(zhǔn)備符合要求的培訓(xùn)進(jìn)度表以達(dá)到工作標(biāo)準(zhǔn)。任何員工都不能未經(jīng)培訓(xùn)就上崗， 或是由組織架構(gòu)所不允許的“員工培訓(xùn)培訓(xùn)生”來完成此項(xiàng)培訓(xùn)。A. Customer Service禮貌服務(wù)B. Revenue Management效益管理C. Cost Management成本控制D. Product Presentation and so on公司形象等等STANDARD OPERATING PROCEDURE標(biāo)準(zhǔn)運(yùn)作程序Liuhu International Hotel柳湖書院國際酒店SUBJECT: GENERAL ORIENTATION CHECKLIST主題:全面入職培訓(xùn)檢查清單Policy政策All staff must attend General Orientation, this includes all Management and staff, no exceptions. This will ensure that all staff obtain clear guidelines regarding the Management Company philosophy and culture. 所有員工必須參加全面入職培訓(xùn)，包括所有管理人員和員工，無一例外。Procedure程序1. General Orientation is separated into 5 sections within One amp。檢查清單如下：First Day第一天1) Morning Section 早晨部分(To be Conducted by Deputy General Manager由常務(wù)副總經(jīng)理進(jìn)行)Introduction公司背景介紹Introduction to Company Property 公司介紹PreOpening Period籌開期Mission Statement任務(wù)使命Nurturing and Developing People培養(yǎng)和擴(kuò)大員工隊(duì)伍Product Presentation公司形象Customer Service禮貌服務(wù)Revenue Management效益管理Cost Management成本控制Monitoring Our Competitors密切注視我們的對手Training培訓(xùn)Take responsibilities of the Hotel Property為酒店財(cái)產(chǎn)負(fù)責(zé)Finally最后2) Morning Section早晨部分(To be Conducted by Training Manager由培訓(xùn)部經(jīng)理進(jìn)行)Corporation Background Introduction公司背景介紹Introduction to Owners業(yè)主介紹Introduction to Company Property公司介紹Company Location Plan公司區(qū)域計(jì)劃Introduction of Executive Team管理層介紹Mission Statement任務(wù)使命5 Corporation Key Objectives 五項(xiàng)任務(wù)目標(biāo)Moment of Truth真理瞬間Total Customer Service Concept全面服務(wù)概念Personnel and Training 人事和培訓(xùn)Concept of Training 培訓(xùn)概念Qualities of pany Staff公司員工素質(zhì)A Simple Smile簡單的微笑Who is Our Customer誰是我們的客人Sales and Marketing銷售和市場Our Company我們的公司 Standard of Grooming amp。 Prevent Damage保險(xiǎn)和防止損失Health and Safety健康和安全Utilize Chemical Articles Safely安全使用化學(xué)用品Working Time amp。 Dismiss勞動(dòng)合同，試用期和解雇Punishment Measure懲罰措施Society amp。 pens. 注意：員工應(yīng)攜帶自己的員工手冊、筆和本子。4. It is the Division Heads direct responsibility to follow up to ensure all their staff attend the Orientation. 部門經(jīng)理將直接負(fù)責(zé)跟進(jìn)以確保他們的員工都參加入職培訓(xùn)。Procedure程序1. Departmental Orientation Check List部門培訓(xùn)檢查清單（This is conducted by the Department這將由部門進(jìn)行）1)