【正文】 ainees and Staff尊重他/她的培訓(xùn)生和員工8) Understand the need of the Trainees and Staff了解培訓(xùn)生和員工的需求9) High Standard of requirement to the Trainees對培訓(xùn)生提出高標(biāo)準(zhǔn)的要求10) Good Training Attitude 良好的培訓(xùn)態(tài)度11) Providing guidance to Trainees and Staff為培訓(xùn)生和員工提供指導(dǎo)12) Good Temper Control控制情緒13) Fairness公正14) Politeness禮貌15） Follow and Respect Instruction from the Managemen遵循和尊重管理層的指示16） Provide with Good Correction Skill提供良好、正確的技巧4. Monthly Training Plan should be prepared and set up by Departmental Trainers. 月度培訓(xùn)計(jì)劃由部門的培訓(xùn)者準(zhǔn)備和制定。STANDARD OPERATING PROCEDURE標(biāo)準(zhǔn)運(yùn)作程序Liuhu International Hotel柳湖書院國際酒店SUBJECT: MAKE MONTHLY TRAINING PLAN主題: 制作每月培訓(xùn)計(jì)劃Policy政策At the end of every month, each Department must review the last month’s training result, and produce next month’s Training Plan with Training Manager to continue to improve staff’s ，每個(gè)部門必須回顧上月的培訓(xùn)結(jié)果并協(xié)同培訓(xùn)部經(jīng)理制作下月的培訓(xùn)計(jì)劃以便繼續(xù)提高員工的工作效率。4. Disciplinary Action will be taken whenever one staff has been caught for more than 3 time. 任何違反紀(jì)律超過三次的員工將受到懲罰。4) Monthly Evaluation on trainers’ performance. 每月評估培訓(xùn)者的工作。 STANDARD OPERATING PROCEDURE標(biāo)準(zhǔn)運(yùn)作程序Liuhu International Hotel柳湖書院國際酒店SUBJECT: TRAIN THE TRAINER主題: 培訓(xùn)培訓(xùn)者Policy政策In order to uniform the Company Standard, all Department should assign Senior Staff to act on the Department Head’s behalf to train up Junior Staff. Whoever are being assign to be the Trainer should attend a 3 DaysTrain the Trainer Course. 為了統(tǒng)一公司標(biāo)準(zhǔn), 所有部門應(yīng)指派高級員工代表部門經(jīng)理培訓(xùn)初級員工。3. Explain clearly to the Staff all the points which printed on the Appraisal Form. 向員工清楚解釋鑒定表上的各項(xiàng)內(nèi)容。6. The Training Department has a training session on how to conduct the above, in order for Management to conduct proper assessments. 培訓(xùn)部將就管理層如何進(jìn)行合適的評估提供有關(guān)培訓(xùn)課程。6. It is the Division Head direct responsibility to follow up to ensure all their staff attend the Induction. 部門總監(jiān)將直接負(fù)責(zé)跟進(jìn)以確保他們的員工都參加此項(xiàng)培訓(xùn)。 pens. 注意：員工應(yīng)攜帶自己的員工手冊、筆和本子。Procedure程序1. General Orientation is separated into 5 sections within One amp。3. Training should involve:培訓(xùn)內(nèi)容包括：A. Customer Service禮貌服務(wù)B. Product Knowledge產(chǎn)品知識C. Technical Skills技能技巧D. English for all Front Line staff針對所有前線員工的英語課程4. Provide the Training Manager with a monthly schedule of training to be conducted by your Department, but also what areas you required them to train your staff is to be considered important in order to develop our staff and must be meaningful and results driven. 向培訓(xùn)部經(jīng)理提交你部門的培訓(xùn)進(jìn)度表，且你可以要求任何部門幫助培訓(xùn)你的員工。Each Division Head is responsible to ensure that he plans for the training of all staff in his area of responsibility and must follow up on issues below. 每位部門經(jīng)理應(yīng)負(fù)責(zé)為其負(fù)責(zé)區(qū)域內(nèi)的所有員工做培訓(xùn)計(jì)劃并跟進(jìn)以下事項(xiàng)。7. Follow up on progress of training conducted by personally inspecting staff performance on. 跟進(jìn)培訓(xùn)進(jìn)度并親自檢查員工工作情況。 Holidays工作時(shí)間和休息Employee Method雇用方式Labor Contract, Probation Period amp。 Courtesy儀容儀表及禮貌禮節(jié)12) Service Standard of Department部門服務(wù)標(biāo)準(zhǔn)13) Cooperation with other Department同其他部門合作2. Departmental Orientation Followup跟進(jìn)部門入職培訓(xùn)（This Section is also conducted by Department這部分也將由部門進(jìn)行）1) Date of Completed完成時(shí)間2) Conducted by Supervisor or Department Head B由主管或B級經(jīng)理跟辦3. Induction Review by Department Head由部門經(jīng)理進(jìn)行回顧檢查1) Date for Completed完成時(shí)間2) Conducted By主持人3) Points Raised重點(diǎn)4) Evaluation copied to Personnel amp。這還應(yīng)和高層管理層進(jìn)行討論并預(yù)先得到總經(jīng)理的批準(zhǔn)。2) Supervisor and Above (6A amp。8. Once pleted the Original Form must be returned to Personnel Department for filing. 完成后將原件送回人事部存檔。 1) Conclusion for last month’s 。Procedure程序1. All staff should attend the grooming and hygiene lesson which is conducted by the Training Department, slides for the Company Standard Uniforms and Grooming Requirement will be shown during the class. 所有員工應(yīng)參加由培訓(xùn)部提供的儀容儀表培訓(xùn)，在課堂上放映公司標(biāo)準(zhǔn)制服及儀容儀表要求。 Staff in order to achieve the 6 Company Objectives and meeting the guest expectations, the Training Department needs to fully understand the Training Requirements of staff. 為了向公司管理層和員工提供和組織合適的培訓(xùn)以達(dá)到公司六項(xiàng)目標(biāo)和滿足客人的需求，培訓(xùn)部需要完全了解員工培訓(xùn)的需要。 Regulations, in order to prov