【正文】 Voice Communication聲音溝通Language Communication語(yǔ)言溝通Vision Communication視覺溝通Games to understand the importance of Communication了解溝通重要性的游戲2) Day One Afternoon Section 第一天 下午部分(To be Conducted by Training Department由培訓(xùn)部進(jìn)行)Best time to Train培訓(xùn)的最佳時(shí)間Be Supervised amp。 to Supervised被管理者和管理者Training is not only Education培訓(xùn)并不僅僅是教育Understanding the Principle of Learning了解學(xué)習(xí)的方法Do and Don’t應(yīng)該做的和不應(yīng)該做的Training Direction培訓(xùn)方向Trainer’s Job Description培訓(xùn)者工作描述Team Building團(tuán)隊(duì)建設(shè)Definition of Team Building團(tuán)隊(duì)建設(shè)的定義Course Objectives課程目標(biāo)When to do the Team Building何時(shí)進(jìn)行團(tuán)隊(duì)建設(shè)Success through a positive mental attitude通過積極的態(tài)度獲得成功Winners vs Losers成功者和失敗者Brain Teasers智力游戲Trainers’ Regulations培訓(xùn)者制度Explanation on Trainer’s Evaluation解釋培訓(xùn)者的評(píng)估Team Building – Games；團(tuán)隊(duì)建設(shè)游戲Fill in the Evaluation Form填寫評(píng)估表3) Day Two Morning Section 第二天 早上部分(To be Weled by Department Head由部門經(jīng)理致歡迎辭)(To be Conducted by Concerned Departmental Trainers由相關(guān)部門培訓(xùn)者進(jìn)行)4) Day Two Afternoon Section 第二天 下午部分(To Be Conducted by Concerned Trainers由相關(guān)培訓(xùn)者進(jìn)行)5) Day Three Morning Section 第三天 早上部分(Examination by Training Department由培訓(xùn)部進(jìn)行測(cè)試)6) Day Three Afternoon Section第三天 下午部分 (Examination by concerned Department由相關(guān)部門進(jìn)行測(cè)試)5. Trainers have to attend the monthly training meeting on Wednesday of the 3rd week of each month at the Training Room by 3:00pm. 培訓(xùn)者必須于每月第三個(gè)星期的星期三下午三點(diǎn)在培訓(xùn)教室參加每月培訓(xùn)會(huì)議。 1) Conclusion for last month’s 。2) Trainers should submit the forthing month’s training plan. 培訓(xùn)者應(yīng)提交下月培訓(xùn)計(jì)劃。3) Discuss the submitted training plan, and advised by Training Manager. 討論所提交的計(jì)劃并由培訓(xùn)部經(jīng)理給出建議。4) Monthly Evaluation on trainers’ performance. 每月評(píng)估培訓(xùn)者的工作。6. Trainers also requested to attend the end of year training meeting on Tuesday of the 2nd week in December at the Training Room. Memo will be sent for reference. 培訓(xùn)者也應(yīng)按要求于十二月的第二個(gè)星期二在培訓(xùn)教室參加年終培訓(xùn)會(huì)議。All Management and Supervisor must pass the examination otherwise they will be required to repeat one more time, should they not pass again, this will be considered that the employee is not suitable in his/her current position and their employment will be reviewed by Deputy General Manager. 所有管理人員和主管必須提交此項(xiàng)檢查表，否則將被要求再做一次，如果還沒有交，我們會(huì)認(rèn)為此員工是否適合他/她現(xiàn)在的職位或由常務(wù)副總經(jīng)理審察其情況。It is the Division Heads direct responsibility to follow up to ensure all their staff attend the training. 部門經(jīng)理將直接負(fù)責(zé)跟進(jìn)以確保所有相關(guān)員工參加此項(xiàng)培訓(xùn)。STANDARD OPERATING PROCEDURE標(biāo)準(zhǔn)運(yùn)作程序Liuhu International Hotel柳湖書院國(guó)際酒店SUBJECT: GROOMING AND HYGIENE主題: 儀容儀表和衛(wèi)生Policy政策This is a Company Policy that all Staff should be advised to pay much attention on their grooming and hygiene, since it will affect our Company’s image. 這項(xiàng)公司方針提醒所有員工要非常注意他們的儀容儀表和衛(wèi)生, 因?yàn)檫@將影響公司的形象。Procedure程序1. All staff should attend the grooming and hygiene lesson which is conducted by the Training Department, slides for the Company Standard Uniforms and Grooming Requirement will be shown during the class. 所有員工應(yīng)參加由培訓(xùn)部提供的儀容儀表培訓(xùn)，在課堂上放映公司標(biāo)準(zhǔn)制服及儀容儀表要求。2. Print out of the Standard Regulation will be distributed to staff during the lesson. 打印出標(biāo)準(zhǔn)制度在課堂上分發(fā)給員工。3. Spot check with checklist will be taken by Training Team and Department Heads. 由培訓(xùn)部或部門經(jīng)理根據(jù)檢查清單進(jìn)行抽查。4. Disciplinary Action will be taken whenever one staff has been caught for more than 3 time. 任何違反紀(jì)律超過三次的員工將受到懲罰。It is the Division Heads responsibility to ensure all their staff are in proper uniform neat, tidy well groomed and that the uniforms are well maintained and cleaned according to the procedure. 部門總監(jiān)的責(zé)任是確保他的所有員工穿著合適、整潔的制服并根據(jù)程序保持制服的干凈、整潔。Note注:The Training and Personnel Manager will spot check staff grooming and report back to Deputy General Manager. 培訓(xùn)部經(jīng)理和人事部經(jīng)理將定期檢查員工的儀容儀表和衛(wèi)生并向常務(wù)副總經(jīng)理報(bào)告。STANDARD OPERATING PROCEDURE標(biāo)準(zhǔn)運(yùn)作程序Liuhu International Hotel柳湖書院國(guó)際酒店SUBJECT: INVESTIGATE TRAINING REQUIREMENTS主題: 調(diào)查培訓(xùn)需求Policy政策In order to provide amp。 organize proper training to all Company Management amp。 Staff in order to achieve the 6 Company Objectives and meeting the guest expectations,