【正文】 9。I39。This way please/Follow me,、先生，您看見在這里可以嗎？Would you like to sit here,sir?您是愿意靠窗戶坐還是靠門坐呢？Which do you prefer,by the window or near the door?您對這張餐桌還滿意嗎？Is this table fine with you?這是您的菜單，先生。I39。Health(五)其他服務(wù)禮儀規(guī)范 Service Etiquette and Rules第二篇：星級酒店服務(wù)用語中英文對照版一、預(yù)定上午/下午/晚上好，我能為您做些什么？Good morning / afternoon/ evenig, May I help you?請問您一共有多少人來用餐？How many presons are there in you party,Sir/Madam?How many gicests are ing?請問您幾點到？What time would you like to arrive?請問您貴姓？May I have your name,please?可以留下您的聯(lián)系方式嗎？May I take your telephone number,please?請問您有什么需求需要我們做準(zhǔn)備的？Is there anything specis you would like us to prepore?如果您有什么要求，請通知我們。第一篇：酒店服務(wù)禮儀中英文對照酒店服務(wù)禮儀Hotel Service Etiquette 模塊一 酒店服務(wù)禮儀基礎(chǔ)知識Module One The Basic Information of Hotel Service Etiquette一、什么是禮儀Section one What’s the Etiquette?二、酒店服務(wù)禮儀Section Two Hotel Service Etiquette(一)酒店服務(wù)禮儀的定義 of Hotel Service Etiquette(二)酒店服務(wù)禮儀的原則 of Hotel Service Etiquette(三)酒店服務(wù)禮儀的內(nèi)容 of Hotel Service Etiquette(四)酒店服務(wù)禮儀的 of Hotel Service Etiquette(五)學(xué)習(xí)酒店服務(wù)禮儀的方法 Ways of learning Hotel Service Etiquette(六)學(xué)習(xí)酒店服務(wù)禮儀的意義 of learning Hotel Service Etiquette三、角色定位與服務(wù)意識Section Three Role Orientation and Service Consciousness(一)角色定位(二)服務(wù)意識 Orientation Consciousness模塊二 酒店服務(wù)人員的儀容儀表Module Two Appearance and Dress of Hotel Service Staff一、概述Section One Introduction二、儀容Section Two Appearance(一)酒店服務(wù)人員儀容的基本要求 Requests to Appearance of Hotel Service Staff(二)酒店服務(wù)人員的化妝原則 for makeup of Hotel Service Staff三、儀表Section Three Dress(一)著裝的原則 of Dress(二)酒店服務(wù)人員服飾禮儀 Manners of Hotel Service Staff 模塊三 酒店服務(wù)人員的儀態(tài)Module Three Deportment of Hotel Service Staff一、概述Section One Introduction二、表情語Section Two Facial Expression(一)微笑(二)目光 in eyes三、動作語Section Three Body Language(一)手勢語(二)站姿 Posture(三)坐姿 Posture(四)走姿 Posture(五)蹲姿 Posture模塊四 酒店服務(wù)的語言藝術(shù)Module Four Linguistic Art of Hotel Service一、酒店服務(wù)語言概述Section One Introduction of Linguistic Art of Hotel Service(一)酒店服務(wù)語言的基本要求 Requests to Linguistic Art of Hotel Service(二)酒店服務(wù)語言的基本原則 Principles of Linguistic Art of Hotel Service(三)酒店服務(wù)的語言藝術(shù)及其作用 Art of Hotel Service and its significance二、酒店服務(wù)語言的應(yīng)用Section Two Applications of Hotel Service Language(一)迎候語言 of Meeting the Guests(二)交流語言 of Communication(三)電話語言 in Telephone(四)語言禁忌 Inhibitions三、服務(wù)語言藝術(shù)的培養(yǎng)途徑 Section Three Cultivating Approach of Linguistic Art of Hotel Service模塊五 會議服務(wù)禮儀Module Five Conference Service Etiquette一、會議的概念Section One The Concept of Conference二、會議的類型Section Two The Types of Conference三、會議服務(wù)禮儀的基本流程Section Three Basic Procedure of Conference Service Etiquette四、會前準(zhǔn)備服務(wù)禮儀Section Four Service Etiquette of Preparations for Conference(一)會議廳(室)環(huán)境禮儀規(guī)范 Etiquette Rules of the Conference Hall(二)會議會場布置禮儀規(guī)范 Rules of Decorating the Conference Hall(三)會議擺臺禮儀規(guī)范 Rules of Setting the tables of Conference(四)會議廳(室)設(shè)備使用禮儀規(guī)范 Rules of using the Equipments in the Conference Hall五、會議期間的服務(wù)禮儀Section Five Service Etiquette during the Conference(一)禮儀原則 of Etiquette(二)操作標(biāo)準(zhǔn) of Operation(三)一般會議服務(wù)禮儀 Etiquette of General Conference(四)特殊會議服務(wù)禮儀 Etiquette of Special Conference(五)會議附屬設(shè)施服務(wù)禮儀 Etiquette of Attached Facilities to the Conference六、會后服務(wù)禮儀Section Six Service Etiquette after the Conference(一)送客服務(wù) of Seeing the Guests off(二)會場清潔 the Conference(三)處理會議文件 with the Documents of the Conference(四)其他服務(wù) Service模塊六 國際接待禮儀常識Module Six一、國際接待禮儀原則Section One Etiquette Rules of International Reception(一)依法辦