【正文】 ....24十六、板房服務(wù)員職務(wù)說明書 ........................................................................26十七、滅四害員職務(wù)說明書 ............................................................................27第三節(jié) 操作規(guī)程 29一、總管 ............................................................................................................29二、副總管 ........................................................................................................35三、助理 ............................................................................................................37四、主管 ............................................................................................................38五、辦公室領(lǐng)班 ................................................................................................42六、清潔工領(lǐng)班 ................................................................................................44七、滅四害領(lǐng)班 ................................................................................................49八、板房領(lǐng)班 ....................................................................................................51九、文員 ............................................................................................................54十、倉庫管理員 ................................................................................................58十一、鑰匙管理員 ............................................................................................61十二、派報(bào)員 ....................................................................................................62十三、司機(jī) ........................................................................................................62十四、搬運(yùn)工 ....................................................................................................65十五、清潔工 ....................................................................................................66十六、板房服務(wù)員 ............................................................................................81十七、滅四害員 ................................................................................................86第四節(jié) 規(guī)章制度 89一、總管、副總管 ............................................................................................89二、主管管理制度 ............................................................................................89三、領(lǐng)班管理制度 ............................................................................................90四、板房服務(wù)員管理制度 ................................................................................903 / 137五、辦公室管理制度 ........................................................................................91六、倉庫管理制度 ............................................................................................92七、鑰匙管理制度 ............................................................................................92八、運(yùn)輸組管理制度 ........................................................................................92九、滅四害管理制度 ........................................................................................93十、員工管理制度 ............................................................................................94十一、倉庫領(lǐng)料管理與申購制度 ....................................................................96十二、倉庫安全管理制度 ................................................................................97附 件 100附表一 ..............................................................................................................100碧桂園家政部顧客滿意度調(diào)查表 ..........................................................................100附表二 ..............................................................................................................101回訪記錄表 ..............................................................................................................101附表三 ..............................................................................................................102家政部室內(nèi)清潔標(biāo)準(zhǔn) ..............................................................................................102附表四 ..............................................................................................................103家政部室外清潔標(biāo)準(zhǔn) ..............................................................................................103附表五 ..............................................................................................................104員工考核表 ..............................................................................................................104附表六 ..............................................................................................................108員工考核表 ..............................................................................................................108附表七 ..............................................................................................................111噴蚊員考核表 ..........................................................................................................111附表八 ..............................................................................................................115板房服務(wù)員工作規(guī)范 ..............................................................................................115附表九 ..............................................................................................................116板房服務(wù)員當(dāng)值時(shí)間違紀(jì)扣分準(zhǔn)則 ......................................................................116附表十 ..............................................................................................................117領(lǐng)班或以上管理人員的錄用測試試題 ..................................................................117附表十一 ..........................................................................................................1204 / 137文員錄用測試題 ......................................................................................................120附表十二 ..........................................................................................................124文員考核表 ....................