【正文】 proceeding with the checking list, Remember to check yourself before you check on others.14:30PM1. Sign in and Attending the concierge Briefing. And be familiar with the VIP arrivals/today’s events/occupancy, Get to be briefed about the daily temperature forecast status. Check staff appearance, staff attendance.1. Attending the Front Office Briefing2. Read amp。 and then enter Landmark system, press “5” to enter Expected Arrivals, Press “LIM” code at special service space, then press “enter” we will get daily Transportation arrangement report. Compare trace report, LIM report and our original arrangement. Make sure every TPT request will be arranged properly. 4. Check and get the most update Luggage storage record, Hold for pick up items record and airport pick up sign from night shift bellboy. the Daily Activity Report and be familiar with the VIP arrivals/today’s events/occupancy, Check the daily temperature forecast status 6. Check staff appearance, staff attendance.7. Check equipment amp。 sign logbook.3. Hand over the Concierge cash float, Concierge Keys, Hotel vehicle keys status, Walkie Talkie /battery and park tickets according to the Shift Hand Over list3. Check amp。 The above points should be followed up strictly and accordingly by all the Concierge supervisor and driver/bellboy, Serious disciplinary action will be taken if the above points are not been followed up accordingly.以上規(guī)章制度要求所有禮賓部主管和司機(jī)/行李員嚴(yán)格執(zhí)行，如果違反將嚴(yán)肅處理。19. Check and make sure all staff on duty is very familiar with hotel activity.檢查并確保所有當(dāng)班員工班熟悉酒店最新動(dòng)態(tài)。 16. Check and make sure all the in ing and out going items were recorded in proper way.(hold for pick up, mails, laundry. Etc.)檢查并確保所有的轉(zhuǎn)進(jìn)和轉(zhuǎn)出遞送做好相應(yīng)的記錄（物品轉(zhuǎn)交，郵件，洗衣等）.17. Check and make sure all bellboy’s activities were recorded in proper way.查看并確保所有行李員工作情況并做好相應(yīng)的記錄。14. Check and make sure staff know all the memo and information, push staff to read concierge logbook.檢查并確保所有的員工知道備忘錄的信息，監(jiān)督員工看禮賓部交接班本。12. Check the cleanliness of the hotel main entrance, check the cleanliness of hotel vehicle, inside and outside, smell fresh inside.檢查酒店大門口是否干凈，檢查所有酒店車輛外面和里面是否干凈，氣味是否新鮮。10. Check the cleanliness of all the luggage trolley, check the umbrella par stock, check wheel chair’ status.檢查所有的行李車是否干凈，檢查雨傘的數(shù)量和輪椅的情況。8. Check the daily function report, make sure all of concierge staff know the details meeting venue.查看每天會(huì)議報(bào)表，確保所有禮賓部行李員知道詳細(xì)的會(huì)議地點(diǎn)。6. Check the daily arrival list and departure list.檢查每天住房和退房登記。4. Check and make sure all the transportation order were well arranged and all the transportation charge were done in proper way.確保所有的用車已經(jīng)安排好，并準(zhǔn)備好把車輛費(fèi)用入到客人的房費(fèi)里并做好記錄。另外一個(gè)是福永碼頭很靠近深圳機(jī)場(chǎng)。3. Check the transportation daily arrangement notice book, if guest books Ferry pick up or drop off, we should check and make sure the mineral watel, hand towel newspaper were well set up inside the hotel vehicle before they go to Ferry. There are two Ferries in ShenZhen, one is She Kou Ferry which is popular one. Another is Fu Yong Ferry that is closer to ShenZhen airport. REMEMBER: we must get the clear information from the requester and share the information with driver.檢查每天車輛安排本，如果有客人預(yù)定的碼頭接送服務(wù)，我們要在酒店車輛離開(kāi)酒店之前在基點(diǎn)車輛內(nèi)部放好礦泉水，毛巾和報(bào)紙。我們知道在深圳機(jī)場(chǎng)有兩個(gè)侯機(jī)樓，不同的航班號(hào)碼在不同的侯機(jī)樓登機(jī)和離開(kāi)。確認(rèn)客人的姓名（包括性別）在接機(jī)紙上是否正確。MAIN DUTIES PERSONNEL主要職責(zé)：1. Read the concierge shift LogBook, check if some things which last shift left need to be follow up.查看禮賓部交班本，查看上一個(gè)班有沒(méi)留下需要跟進(jìn)的事情。Yours truly,此致TABLE OF CONTENTSPart OnePart 1?Wele Letter From Director of Rooms Page 02?Departmental Organization Chart Page 04Part 2? Job description Page05? Check List Page08Part 3? Standard Operating ProceduresConcierge1 Transportation Check List Page 162 Airport Pick up and send off handling Page 213 Room Changing Page 264 Check In and Check Out Luggage Procedure Page 285 Luggage Room and Storage Procedure Page 336 Newspaper Delivery Page 367 Guest’s Mail Parcel amp。我們激勵(lì)員工通過(guò)不斷的學(xué)習(xí)和培訓(xùn)，來(lái)豐富專業(yè)知識(shí)，改善服務(wù)技巧，提高勞動(dòng)生產(chǎn)力，最終取得整體前廳部的成功。 Concierge Dear team member,Firstly, a very warm wele to the Crowne Plaza Shenzhen as part of Front Office Department. Our key to success depends very much on your positive attitude, creative flair and eye to details. We are mitted to develop people through knowledge enlarging, skill training and workforce motivation. Your remarkable contribution in Front Office Department will be greatly appreciated.真誠(chéng)歡迎您加入深圳威尼斯皇冠假日酒店，成為酒店前廳部的成員。你們積極的工作態(tài)度，創(chuàng)造性的思維及細(xì)致周到的服務(wù)，將是我們?nèi)〉贸晒Φ年P(guān)鍵因素。I wish you a pleasant and fruitful working experience at Front Office Department.祝愿您在這個(gè)團(tuán)隊(duì)里工作愉快，并獲得寶貴的工作經(jīng)歷。 Package Page 398 Stacking of Luggage On Cart Page 419 Group Luggage Handling Page 4310 Hold For Pick Up Page 4511 Paging Service Page 47Transportation12 Transportation Check List Page 1613 Airport Pick up and send off handling Page 2114 Driver’s Rule Page 4915 Driver’s Expenses Page 5216 Vehicle Mileage Page 5317 Vehicle Maintenance Page 54Part 4? Acknowledgement letter by employee Page 57FRONT OFFICE ORGANIZATION CHARTJOB DESCRIPTION工作職責(zé)描述Job Title : Concierge Supervisor職位： 禮賓部主管LOCATION: CROWNE PLAZA SHENZHEN工作場(chǎng)所： 深圳威尼斯皇冠假日酒店Department : Front Office部門： 房務(wù)部/前廳部Responsible to : Chief Concierge有責(zé)任于： 禮賓部經(jīng)理Responsible for : 負(fù)責(zé)： Bell Boy行李員 Door girl 門童Job Summary : To ensure the smooth operation of the Concierge daily operation ,Bell Service transportation ,ensuring maximum gue