【正文】 nd discrimination Insider trading General and Expense Policies Policy Areas 6 professionalstandards ?What –a set of worldwide professional standards (captured in client service policy statements) which reinforce our mitment to acting with integrity and honesty –specific guidelines (captured in client service policy statements) for tricky situations where there is tension between doing the best for the client and doing the “right” thing, or between needs of multiple clients –a group of people in the center and in local offices dedicated to interpreting and applying the policies Program Description (1 of 4) 7 professionalstandards ?Why –Bain’s reputation and success ultimately depends on it to ensure that the instinctive reaction to a tricky situation is generally the right one ? reinforce a firm wide mitment to “doing the right thing” ? reinforce a culture which embodies integrity and honesty that we can all be proud of ? provide a business environment consistent with firm management and employees values –Protection from lawsuits Program Description (2 of 4) 8 professionalstandards ?Who –every individual employee embodies our professional standards, thoroughly understands them and applies them consistently and prehensively –local office Professional Standards Program Manager interprets, counsels, provides feedback to other offices and the Center –Professional Standards Program Director (Peter Aman) central resource to manage implementation of program and assist driving of continued program development and improvement –Professional Standards Program Officer and Coordinator (Colin Anderson, Barb Bjornson) central resource to further develop, refine, and interpret。 bc Professional Standards March 1998 Author: Peter Aman Contributors: Barbara Bjornson Laird Reed Copyright169。 1998 Bain amp。 mechanism for mediation –Management reinforce (actively), interpret, apply, provide incentives/disincentives Program Description (3 of 4) 9 professionalstandards ?How –through local resources (Professional Standards Managers coordinated with the Center) –worldwide training for all levels –role modeling at the team level –local munications and marketing coordinated by the center (., intra) –internal/external marketing –incentives and disincentives –BVU Program Description (4 of 4) 10 professionalstandards Agenda ?Compliance and Introduction ?Policies ?Cases ?Sources of additional information 11 professionalstandards Professional Standards Policies ?Protecting and sharing client information ?Competitor data gathering ?Exclusivity and client conflict ?Harassment and discrimination ?Insider trading ?General and Expense Policies 12 professionalstandards –client identity –client internal data –proprietary insights –purchased studies (permission may be overarching at case start) –presentations –proposals –backup information –success stories –general insights –general developed information –publicly available information Information Which can and should be shared Which should be shared once sanitized Cannot be shared without explicit permission from the client No confidential or proprietary information (including the client’s identity and characteristics of the relationship), provided by or obtained for, a client may be given to anyone outside the case team. Information which is neither proprietary nor confidential may be shared only with the express approval of a Bain partner on the originating case, and in many cases, the client. Protecting amp。 Sharing Client Information Disguising Information 14 professionalstandards Is the information confidential (or does it unambiguously belong to the client)? Yes No Does the developed info create a petitive advantage for the client (., would the value received by the client’s be reduced by sharing the info?) No Does the developed information depend heavily on client proprietary data/input/information ? Source data highly proprietary (not public) ?Source data reliant on client input and or involvement (., client interviews) No Did client pay a significant portion (., x% or $x) of the cost of Bain’s valueadded in developing the information (., insight paid for by one client, not many)? No Yes Yes Yes Would sharing the info pass the “Sunshine Test”? Would sharing the info pass the “Sunshine Test”? Yes No No Yes Sanitize Information and Share it Information May Not be Shared Without Client Permission Information Should be Shared Protecting amp。 Company a management consulting firm –I am (your name) of Bain amp。 would you give me some information –I am (your name) a business school student –Bain amp。 Company is dedicated to helping our clients achieve outstanding results. As such, we pride ourselves on having the most rigorous standards in the consulting industry with respect to confidentially and conflict of interest. Confidentiality of data: ?Our goal is absolute protection of proprietary client data ?Rigorous internal policies and procedures “ Assignment exclusivity’: ?Bain amp。 Company. “ Internal Bain gatekeeper”: ?A member of the Bain amp。s stock when: –you know material, nonpublic information about a pany。s Restricted List)。s Restricted List) ?If trading outside the ., you are expected to adhere to local laws。 Company or its clients nor may they remend (either seriously or in jest) that the client violate any criminal or civil laws or regulations. ?Bain amp。 Company business. ?Employees can not accept gifts or payments from 3rd party vendors [except those generally accepted in the business munity) (., frequent flier awards)]. ?Employees cannot use Bain or Bain generated contact