【正文】 cai Technician 10ENJD010 裝修技工 Decoration Technician 11ENJD011 空調(diào)技工Air Conditioning Mechanic 12ENJD012 工程部文員 Engineering Dept. Clerk 13第二章政策與制度 policy and systemENPS001 獎(jiǎng)懲制度Rewards and Punishment System 14ENPS002 衛(wèi)生制度 Sanitation System 15ENPS003 機(jī)房鑰匙管理制度 Machinery Room Key Management System 16ENPS004 交接班制度 Duty Roster System 17ENPS005 消防制度 Firefighting System 18ENPS006 工程部安全管理制度 Engineering Dept. Security Management System 20ENPS007 相關(guān)法規(guī)Safety regulations 22第三章工作流程標(biāo)準(zhǔn) workflow standardsEnWS001 日常維修管理 Routine Maintenance Management 23EnWS002 維修工具管理規(guī)程 Maintenance Tools Management Regulation 25EnWS003 維修材料管理規(guī)程 Maintenance Materials Management Regulation 26EnWS004 設(shè)備技術(shù)檔案管理規(guī)程 Equipments amp。Sales DivisionMS財(cái)務(wù)部Finance DivisionFN餐飲部Food amp。 Sales, Food amp。 《麗景溫泉度假酒店管理模式與標(biāo)準(zhǔn)》經(jīng)酒店領(lǐng)導(dǎo)層核準(zhǔn)，同意頒布實(shí)施?！尔惥皽厝燃倬频旯芾砟Ｊ脚c標(biāo)準(zhǔn)》屬城麗景溫泉度假酒店管理公司資產(chǎn)，發(fā)放的對(duì)象是公司所屬酒店總經(jīng)理、酒店相應(yīng)部門總監(jiān)(經(jīng)理)，未經(jīng)酒店總經(jīng)理書面批準(zhǔn)不得向任何酒店以外的第三方泄漏。作為酒店運(yùn)營(yíng)管理的指導(dǎo)性規(guī)范，除涉及公司制訂的基本政策、制度、行業(yè)基本規(guī)范標(biāo)準(zhǔn)外，酒店各部門可根據(jù)本本部門的實(shí)際需要對(duì)管理模式中的職務(wù)說明書、工作流程和營(yíng)運(yùn)表單部分內(nèi)容進(jìn)行修改或增添，使之成為切合本酒店具體運(yùn)營(yíng)的管理實(shí)務(wù)，報(bào)經(jīng)酒店總經(jīng)理批準(zhǔn)后實(shí)施。各職能模塊包括職務(wù)說明書（JD）、政策與制度（PS）、工作流程（WF）和運(yùn)營(yíng)表單（OF）等四大基本單元。麗景溫泉度假酒店管理模式與標(biāo)準(zhǔn)Management Model and Standard of Regency Hot Spring Holiday Hotel 第一版First Edition76 / 84總 序《麗景溫泉度假酒店管理模式與標(biāo)準(zhǔn)》是由馬鞍山麗景溫泉度假酒店管理公司組織編寫的一套具有麗景溫泉度假酒店特色的管理模式與標(biāo)準(zhǔn)體系，是酒店經(jīng)營(yíng)管理的基本指導(dǎo)規(guī)范?！尔惥皽厝燃倬频旯芾砟Ｊ脚c標(biāo)準(zhǔn)》體系劃分為人力資源、市場(chǎng)營(yíng)銷、餐飲、財(cái)務(wù)、前廳、管家、工程、安全、采購和溫泉康樂等職能模塊?！尔惥皽厝燃倬频旯芾砟Ｊ脚c標(biāo)準(zhǔn)》從標(biāo)準(zhǔn)化、規(guī)范化層面，全面闡述了各個(gè)部門工作人員的基本素質(zhì)要求與職責(zé)權(quán)限，詳盡介紹了各相關(guān)職能的運(yùn)作程序與操作實(shí)務(wù)，提出了一套系統(tǒng)完整的工作標(biāo)準(zhǔn)與操作規(guī)范，并附有大量標(biāo)準(zhǔn)規(guī)范的制度模板與實(shí)用表格。酒店應(yīng)每年組織相關(guān)部門對(duì)《麗景溫泉度假酒店管理模式與標(biāo)準(zhǔn)》進(jìn)行一次全面審查與修訂，以保證其宏觀指導(dǎo)性與具體適用性的統(tǒng)一。上述文本保管人員根據(jù)工作需要有權(quán)擴(kuò)大發(fā)放范圍，但需做好發(fā)放及回收記錄。麗景溫泉度假酒店總經(jīng)理二0一二 年九月二十日PrefaceCompiled by Regency Hot Spring Holiday Hotel (RHSH) Co., Ltd, “RHSH Hotel Management Model and Standards” is a set of management model and standard system with a specifically RHSH character, should be taken as guidance norm for RHSH hotel operation and management.“RHSH Hotel Management Model and Standards” consist of such functional divisions as Human Resources, Marketing amp。 Beverage, Finance, Front Office, Housekeeping, Engineering, Security, Purchasing, Recreational Club and etc.. Each functional division includes four parts: Job Description (JD), Policy and System (PS), Workflow Standards (WF) and Operation Forms (OF). “RHSH Hotel Management Model and Standards”, at the standardization and normalization level, presents an overview of the basic qualification requirements, rights and responsibilities of all departments’ workers in a prehensive way, introduces operating procedures and operating practice of related functional division in detail, put forward a set of systematic and integrated working standards and operating procedures with a large number of normative system templates and practical forms.As the guidance norm for RHSH hotel operation, except for the articles referring to policy, system, minimum standards as well as job description of department managers above, each hotel dept. could make alteration over job description, work flow and operation forms in accordance with actual hotel needs to make the management model meet the management practice in specific hotel pany should annually organize related departments to conduct a prehensive examination and amendment over “RHSH Hotel Management Model and Standards” in order to achieve a balance among macro guidance and concrete applicability. As assets of RHSH Hotel Co., Ltd, “RHSH Hotel Management Model and Standards” is issued to General Managers of affiliated hotels and directors (managers) of related departments. it could not be leaked to the third party beyond hotel scope without the written approval from hotel General Manager. Person in charge of keep the text mentioned above has the rights to enlarge issuing scope, but he should make issuing and collecting record.After reviewing and verifying the “RHSH Hotel Management and Standards”, RHSH Co., Ltd approve to carry it out. RHSH hotel GMSeptember 20, 2012管理模式與標(biāo)準(zhǔn)文件編碼說明范例:FN – JD – 001職能部門（模塊）代碼（兩位英文字母）所屬部門職務(wù)說明書/政策與制度/工作流程/運(yùn)營(yíng)表單 編碼（兩位英文字母）文件/表單 序號(hào) （3位），編號(hào)自001起① ② ③ ① 職能部門代碼表：部門名稱English Name代碼（Code）人力資源部HR DivisionHR市場(chǎng)營(yíng)銷部Marketing amp。 Beverage DivisionFB安全部Security Dept.SC公關(guān)部Public Relation Dept.PR前廳部Front Office Dept.FO管家部Housekeeping Dept.HK工程部Engineering Dept.EN房務(wù)部Rooms DivisionRD采購部Purchasing Dept.PU康樂部Recreation Dept.RC② 四大基本單元代碼：?jiǎn)卧QEnglish Name代碼（Code）職務(wù)說明書Job DescriptionJD政策與制度Policy and SystemPS工作流程Work FlowWF運(yùn)營(yíng)表單Operation FormOF阻止結(jié)構(gòu)圖ORGAHIZATION CHART工程部組織結(jié)構(gòu)圖編號(hào).RHSH /EN2012—01版制定人PREPARED BY審批人APPROVED BY執(zhí)行日期EFFECTIVE2012年9 月 工程部組織結(jié)構(gòu)圖 ORGANIZATION CHART OF ENGINEERING DEPT.麗景溫泉度假酒店工程部管理模式與標(biāo)準(zhǔn)RHSH Hotel Management Modle and Standard ON Famp。 Technology Archive Management Regulations 28EnWS005 冷水機(jī)組運(yùn)行維護(hù)管理規(guī)程 Water Chilling Unit Operation, Maintenance and Management Regulations 29EnWS006 熱水鍋爐運(yùn)行維護(hù)管理規(guī)程 Hot Water Boiler Operation, Maintenance and Management Regulations 31EnWS007 空調(diào)系統(tǒng)管理規(guī)程 Airconditioning System Management Regulations 33EnWS008 供水系統(tǒng)維護(hù)管理規(guī)程 Water Supply System Maintenance Regulations 35EnWS009 供電系統(tǒng)維護(hù)管理規(guī)程 Power Supply System Maintenance and Management Regulations 36EnWS010 電梯維護(hù)管理規(guī)程 Elevator Maintenance and Management Regulations 39EnWS011 日常能耗管理規(guī)程 Daily Energy Consumption Management Regulations 40EnWS012 物資的領(lǐng)用和報(bào)損管理規(guī)程 Material Application and Damage Report Management Regulations 41EnWS013 公共區(qū)域照明及溫濕度管理規(guī)程 Public Area Lighting, Temperature and Humidity Management System 42EnWS014 客房設(shè)施維護(hù)管理規(guī)程 Guest Room Facility Maintenance and Management Regulations 43EnWS015 視聽系統(tǒng)運(yùn)行維護(hù)管理Audiovisual System Operation，Mainten