五星級酒店前臺收銀標準工作程序-展示頁
2024-07-29 21:16本頁面
【正文】 eign currency 結(jié)賬時使用外幣 05 Check out a guest with cash 結(jié)賬時使用現(xiàn)金06 Check out a guest with city ledger 結(jié)賬時掛賬07 Check out a guest ( P/B another in hse gst) 住店客人為另一住店客人付賬08 Check out a guest ( Group ) 為團隊結(jié)賬09 Check out a guest (Long Staying ) 為長住客結(jié)賬10 Computer downtime procedure 電腦系統(tǒng)無法使用時結(jié)賬程序11 Check out a guest ( Late charge ) 信用卡追帳12 Rebate procedure 費用扣減程序13 Correction procedure 修改賬目程序14 Foreign exchange (Cash) 兌換外幣 （現(xiàn)金）15 Foreign exchange (Travelers check) 兌換外幣 （旅行支票）16 Cash advance 現(xiàn)金付出程序17 Shift end procedure 收銀員關(guān)帳程序STANDARD OPERATION PROCEDUREDEPARTMENT: Front OfficeJOB TITLE: Guest Service AssociateTASK NO: FDCA. 1 ( Page 1 of 5 )TASK: Check out guest with credit card 結(jié)帳時使用信用卡EQUIPMENT REQUIRED: Fidelio work station/Bill folio/Cash refund voucherWHAT TO DOHOW TO DOWHY1. Greet and wele guest ,offer help問候2. Inquire guest room number and collect guest room key詢問房號3. Check satisfaction of guest’s stay with gust 4. Inquire for Mini Bar usage詢問客人是否有額外消費5. Print out bill folio打印賬單確認賬目Initiate to greet guest with smile:“Ni hao, Sir/Madam, May I help you.” 問候客人“您好，請問有什么能幫到您嗎？”Politely ask for room number if guest request to check out by saying: “May I have your room number, please.” 客人要求退房時，禮貌詢問客人房號 “How was your stay , Mr./Mrs. XX”Politely ask for room key by saying: “Mr./Ms. XX. May I have your room key, please?”If guest no key holding it, release the guest. Then ask guest if there was any additional charge and if so, add to the guest folio. By saying:” Mr. / Ms XX do you have any minibar charge today or have booked limousine service to the airport?” 詢問客人是否有額外的酒水或訂車消費。Print out guest folio for guest review by saying:Mr./Ms. Here is your bill folio, would you please check it?打印出帳單讓客人檢查: XX先生這是您的帳單請過目.”Sincerity to be ready to serve guest at first time and every time.表現(xiàn)我們的真誠，禮貌的服務。Avoid any dispute to show our professional service.Regard
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