【正文】 ............................................................................................8四、 服務(wù)定位 .......................................................................................................................................8六、 園區(qū)服務(wù)特色 ...............................................................................................................................8七、 園區(qū)服務(wù)任務(wù) ...............................................................................................................................8八、 園區(qū)服務(wù)標(biāo)準(zhǔn) ...............................................................................................................................9 房屋共用部位的維護(hù)和管理標(biāo)準(zhǔn)： .............................................................................................9 共用設(shè)施設(shè)備的運(yùn)行維護(hù)管理標(biāo)準(zhǔn)： .........................................................................................9 環(huán)境衛(wèi)生服務(wù)標(biāo)準(zhǔn)： .....................................................................................................................9 安防服務(wù)標(biāo)準(zhǔn)： ...........................................................................................................................10 綠化服務(wù)標(biāo)準(zhǔn)： ...........................................................................................................................10 維修服務(wù)標(biāo)準(zhǔn)： ...........................................................................................................................10 大堂接待服務(wù)標(biāo)準(zhǔn)：（暫定，是否執(zhí)行待批示） ...................................................................10九、 行為規(guī)范及文明用語(yǔ) .................................................................................................................11 著裝規(guī)范 .......................................................................................................................................11 行為舉止規(guī)范 ...............................................................................................................................11 用語(yǔ)規(guī)范 .......................................................................................................................................12 常用文明用語(yǔ) .......................................................................................................................12 問(wèn)候語(yǔ) ...................................................................................................................................12 道歉用語(yǔ) ...............................................................................................................................13十、 園區(qū)服務(wù)內(nèi)容 .............................................................................................................................13 基礎(chǔ)服務(wù) .....................................................................................................................................13 客服中心 ..............................................................................................................................13 安全服務(wù) ..............................................................................................................................13 工程服務(wù) ..............................................................................................................................14 環(huán)境服務(wù) ..............................................................................................................................14 商務(wù)服務(wù) .....................................................................................................................................14 免費(fèi)服務(wù)項(xiàng)目： ..................................................................................................................14 有償服務(wù)項(xiàng)目： ..................................................................................................................14 人文服務(wù) .....................................................................................................................................154十一、 崗位職責(zé)與管理制度 .............................................................................................................15 園區(qū)服務(wù)中心主任(副主任) ......................................................................................................15 服務(wù)中心物業(yè)主管 .....................................................................................................................16 后勤主管 .....................................................................................................................................17 招商專(zhuān)員 .....................................................................................................................................18 系統(tǒng)管理員 .................................................................................................................................19 保潔人員 .....................................................................................................................................19 安全管理規(guī)定 ......................................................................................................................20 樓內(nèi)保潔 .............................................................................................................................20 樓外保潔 .............................................................................................................................21 園區(qū)綠化 .....................................................................................................................................22 安管人員 .....................................................................................................................................23 門(mén)崗職責(zé) ..............................................................................................................................23 巡崗職責(zé) .............................................................................................................................23十二、 保潔作業(yè)流程與標(biāo)準(zhǔn) .............................................................................................................2412．1 衛(wèi)生標(biāo)準(zhǔn) .........................................................................................................