【正文】 .........................24 室內(nèi)衛(wèi)生標準 ......................................................................................................................24 外圍衛(wèi)生標準 .....................................................................................................................25 墻面衛(wèi)生作業(yè)流程與標準 ..................................................................................................25 玻璃清潔作業(yè)流程與標準 .................................................................................................26 燈飾清潔作業(yè)流程與標準 .................................................................................................27 不銹鋼的日常清潔作業(yè)流程與標準 .................................................................................28 樓外公共區(qū)域清潔作業(yè)流程與標準 .................................................................................28 保潔工具的使用及保養(yǎng)規(guī)程 .....................................................................................................29 抹布 ......................................................................................................................................29 墩布 .....................................................................................................................................29 水桶 .....................................................................................................................................30 扁鏟 .....................................................................................................................................30 百潔布 .................................................................................................................................31 伸縮桿 .................................................................................................................................31 刮水器 .................................................................................................................................31 牽塵器 .................................................................................................................................31 人字梯 ...............................................................................................................................31 告示牌 ................................................................................................................................31 垃圾的收集處理操作規(guī)程 .........................................................................................................31 工作程序 ..............................................................................................................................32 注意事項 .............................................................................................................................32 樓層操作程序 .............................................................................................................................32十三、 安管工作守則與規(guī)范 .............................................................................................................33 職業(yè)道德規(guī)范 .............................................................................................................................33 行為守則 .....................................................................................................................................34 安管員安全管理權(quán)限 .............................................................................................................355 警械、警具管理 .........................................................................................................................36 交接班制度 .................................................................................................................................36 訓練、培訓制度 .........................................................................................................................37 儀容儀表 ................................................................................................................................37 服務紀律 ................................................................................................................................38 服務語言情景規(guī)范 ................................................................................................................39 服務語言崗位規(guī)范示例 .......................................................................................................39 監(jiān)督檢查 ..............................................................................................................................41 車輛、巡邏管理 ..................................................................................................................42 物品放行制度 ......................................................................................................................43十 四 、 業(yè)主報修處理工作規(guī)程 ....................................................................................................44十五、 業(yè)主投訴處理規(guī)程 .................................................................................................................46十六、 企業(yè)進場與退場規(guī)程 .............................................................................................................48 進場 .............................................................................................................................................48 申請 ......................................................................................................................................48 審核 .....................................................................................................................................48 簽約 .....................................................................................................................................48 驗房 .....................................................................................................................................48 交付單元 .............................................................................................................................48 進場 .......................................