【正文】 1. To assist Hotels in the recruitment of key management positions. 2. To evaluate performance of individual Rooms Division Departments through the analysis of Rooms Division monthly reports and the on site audit process. 3. To be of assistance in feasibility studies with respect to new projects and to serve as a munication channel to the individual Hotels. 4. To assist preopening Hotel Management with regards to: Rooms Division Concepts and Operating Philosophies Quantity Requirements of Rooms FF amp。 E Minimum Service / Standard Guidelines Service Procedures Rooms Division Operation Guidelines and Performance Standards Training / Communication Programs Physical PreOpening / Handing Over Assistance The Corporate function will be refined further as our anizational needs develop. We will keep you fully advised as this happens. 15 R1 ORGANIZATION AND RESPONSIBILITIES THE CORPORATE ROOMS FUNCTION ORGANIZATION CHART ROOMSDIVISION ROOMS DIVISION DIRECTOR SECRETARY FRONT OFFICE MANAGER EXECUTIVE HOUSEKEEPER SECRETARY SECRETARY ASST FO MGR. ASST SECTION HEADS DUTY MGR. ASST HOUSEKEEPERS SUPERVISORS SUPERVISERS STAFF STAFF 16 R1. ORGANIZATION AND RESPONSIBILITIES JOB DESCRIPTION JOB TITLE: Rooms Division Manager / Director of Rooms / Senior Assistant Manager DEPARTMENT: Front Office Housekeeping Health Club DIVISION: Rooms Division REPORTS TO: Resident Manager / Executive Asst Mgr PURPOSE Provides guest services as well as supervision, direction and leadership in the Rooms Division in accordance with the objectives, performance and quality standards established by the Hotel. DUTIES AND RESPONSIBILITIES 1. Is responsible for the proper, efficient and profitable functioning of the Front Office, Housekeeping and Health Club. 2. Prepares the budget for the Rooms Division. 3. Makes decisions on capital improvements. 4. Develops a profit plan in conjunction with the Sales, Front Office and Reservation Personnel. 5. Controls expenses through planning of needs, review of purchase orders and labor standards. 6. Meets and maintains all standards set by the Hotel. 7. Reviews all the proposed changes before implementation. 8. Recruits best available candidates based on remendation and personal interviews. 17 R1. ORGANIZATION AND RESPONSIBILITIES JOB DESCRIPTION 9. Reviews regular career paths with the General Manager, Resident Manager or Executive Asst Mgr. 10. Reviews departmental programs to ensure development of future department heads. 11. Conducts salary reviews of personnel Laundry. 12. Ensures that the Front Office achieves ATR and occupancy goals. 13. Ensures that the Housekeeping Department maintains an effective level of service in guest rooms and public areas within budget. 14. Ensures that the Laundry and Valet Department maintains a high standard of excellence in providing guest Service and House Service. 15. Ensures that the well Service maintains speed and a very good standard of service. 16. Ensures that Reservation Department helps achieve the ATR goal and that it provides the management with a 7day control over daily bookings. 17. Ensures that the Telephone Department handles all administrative and guest calls promptly and in a friendly manner. 18. Visits all departments daily and observes routine activities. 19. Conducts quality checks with regard to the Room and Public Area Product and service. 20. Attends department meeting regularly. Represents Rooms Division at Division Head meetings. 21. Ensures that operating departments meet weekly to discuss past, present and future activities. 22. Assumes other duties assigned by the Management from time to time. 18 R1. ORGANIZATION AND RESPONSIBILITIES VARIANCES – ORGANIZATION CHART/JOB DESCRIPTIONS Variances may arise for a number of reasons including: degree of plexity of operation economies of scale union agreements styles of service and production manpower availability and cost creative job bination programs employee development positions Further guidance regarding job descriptions, their pletion and the process for amending positions and their job content can be found in the Corporate Personnel and Training Manual. 19 R3. KEY CONTROL MASTER KEY DISTRIBUTION GREAT GRAND MASTER: The Great Grand Master opens all guestrooms doors and all other doors related to the various departments (Sections). It will not open guestroom doors which are double locked. Keys will only be carried by: General Manager Resident Manager EMERGENCY KEY: Opens all guestroom doors including those which are double locked. THE KEY IS TO BE KEPT IN THE FRONT OFFICE SAFE AT ALL TIMES WHEN NOT IN USE. Only the following authorized personnel are allowed to handle the emergency key: General Manager Resident Manager Financial Controller RoomsDivision Director Front Office Manager Executive Housekeeper Duty Manager Director of Security An Emergency Key Logbook is to be kept and whoever of the above has to use the key has to sign in with time, reason of usage and sign out upon return of the key. This record is to be kept uptodate at all times. Issue and return are to be witnessed at all times. 20 R3. KEY CONTROL MASTER KEY DISTRIBUTION GRAND MASTER A + B GRAND MASTER A Opens all guestroom doors which are not double locked and gu