itilv3服務(wù)策略培訓-展示頁
2025-01-28 08:11本頁面
【正文】 。 UP ? UP定義出企業(yè)組織內(nèi)所有流程、功能相關(guān)的角色及所屬權(quán)責（ Rolesamp。 Demand Management A workload profile of one or more business are used to help the IT service provider understand and plan for different levels of business activity. A pattern of user Demand for IT services. Each User profile includes one or more Patterns of Business Activities A defined level of Utility and Warranty for a particular Service SLP is designed to meet the needs of a particular pattern of business activity Patterns of Business Activities (商業(yè)活動模式 ) User Profile （使用者檔案） Service Level Package （服務(wù)級別包） PBA PBA定義出所有企業(yè)的商業(yè)活動（動態(tài)性），包含該活動的對應(yīng)對象（顧客、廠商、管理階層等），以及活動的屬性（如執(zhí)行頻率、機密性、數(shù)量等等）。Contents ? The main goals and objectives ? Concepts and Principles ? Utility and Warranty ? Resource and Capability ? Service Portfolio ? Service Catalogue ? Processes ? Financial Management ? Demand management ? Technology ? Service Automation ? SWOT….. EMS business strategy Flower Transport CEO Mr Liu Business Strategy Meeting IT Service Manager MISS Lee ? Identifying a New or Changed Service ? Research your customer and market space ? Identify opportunities ? Ensure you can handle the costs and risks of the services you offer Customer We need to transport for nonstandard service Customer I need to flower service The Majority of users EMS Business EMS IT ? What IT Service Support the New Business Services? Business Service: NonStandard Flowers Handling IT Service: Enhanced Tracking Software IT Service: Enhanced Billing Software ? Evaluating the Services ? Before agreeing to offer these services,Miss lee must make certain they are valuable and can be delivered by her anization Goal and Objectives ? 哪些應(yīng)當被提供服務(wù) ? 服務(wù)應(yīng)當被提供給誰 ? 如何發(fā)展服務(wù)的內(nèi)部和外部市場 ? 現(xiàn)在和潛在的競爭、能夠區(qū)分做什麼與怎麼做的價值目標 ? 客戶與利益相關(guān)人將如何衡量價值、價值將如何被創(chuàng)造 ? 如何通過財務(wù)管理掌握和控制價值的創(chuàng)造 ? 如何創(chuàng)造安全的戰(zhàn)略性的服務(wù)資產(chǎn)和服務(wù)管理能力的投資 ? 如何分配現(xiàn)有資源發(fā)揮最佳效果 ? 全面的服務(wù)組合
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