【正文】
來的心里感受 改進的程度 快樂的程度 高 低 低 高 痛苦的接近成功者 快樂的成功者 痛苦的嘗試成功者 快樂的失敗者 不同的管理風格和團隊文化 關心員工的程度度 關心工作的程度 高 低 低 高 鄉(xiāng)村俱樂部型 團隊 管理型 貧乏型 中間型 獨裁型 全球最好的公司如何使用團隊 ? 內部競爭 ? 通過集中的交流進行創(chuàng)新 ? 靈活 團隊存在的問題 ? 員工不愿意參加團隊 – 缺少自信 – 個人的不安和危險感 – 淡化組織實施的準則 ? 沖突 ?The Effects of Change on Performance: – Distraction from everyday job – Confusion – Uncertainty ?Common Reactions to Change: – Feelings of alienation – Group or individual resistance The Human Side of Change ?The effect of change on performance over time – Current State – Transition State – Future State ?What to Expect – Hurdles – Normal Feedback – Morale – Implications Y ou r ch al le ng e is to “p ro ac ti v el y” co ntr ol the de pth a nd br ea dth of th e dip .Cu rr en t S tat eFu tur e S tat eTr an si tio n S tat eCh an ge is in tro du ce dPERFORMANCETI M ET h e eff ect o f chan g e on p erf o rm ance o ver t ime:The Change Curve1 1 Change Curve, Daryl Connor, Managing at the Speed of Change, 1994 AWARENESS UNDERSTANDING BUYIN COMMITMENT Adapted from Daryl Conner ‘Managing at the speed of Change’ The Role: Move Targets up the Commitment Curve Degree of support for the change Time Confusion Negative Perception Decision not to implement Change aborted after brief / extensive implementation No contact = unaware Awareness Phase Acceptance Phase Commitment Phase Adoption Installation Contact Awareness Understanding Positive Perception Degree of Support for Change Time Negative Responses Research indicates that people go through three key phases that lead to mitment. Speed may vary but people will go through all phases Change Acceptance Curve Key outes can be expected during each phase of the Change Acceptance Curve Awareness Phase “I know that the ACE project is happening, what it is, why it is needed, and what it aims to achieve” Acceptance Phase “I can explain how the ACE project affects me, and I have a positive attitude about the changes I will need to make” Comm