【正文】 .........11 三、流程描述 .............................................................................................................................................................. 12 （一）總部采購進貨業(yè)務流程 ............................................................................................................................ 12 （二）總部調價流程 ............................................................................................................................................. 15 （三）總部直配送業(yè)務流程 ................................................................................................................................. 15 （四）分部直配貨業(yè)務流程 ................................................................................................................................. 17 2 （五）零售業(yè)務流程描述 ..................................................................................................................................... 18 顧客購貨 ....................................................................................................................................................... 18 零售匯總 ....................................................................................................................................................... 19 顧客退貨 ....................................................................................................................................................... 19 （六）退貨業(yè)務 ..................................................................................................................................................... 19 總部退貨管理流程 ....................................................................................................................................... 19 直營連鎖盾退貨管理流程 .......................................................................................................................... 20 （七）結帳業(yè)務 ..................................................................................................................................................... 20 門店結帳業(yè)務 ............................................................................................................................................... 20 1）進貨結算 ...................................................................................................................................................... 20 2）銷售結算 ...................................................................................................................................................... 21 總部財務部與供應商結款業(yè)務 .................................................................................................................. 21 1）與供應商結款業(yè)務流程描述 ........................................................................................................................ 21 2）銷售業(yè)務流程描述 ....................................................................................................................................... 21 （八）價格調整 ..................................................................................................................................................... 22 進價調整業(yè)務流程描述 .............................................................................................................................. 22 銷價調整業(yè)務流程描述 .............................................................................................................................. 22 四、應用軟件系統 ...................................................................................................................................................... 22 （一）物流配送子系統 ....................................................................................................................................... 22 采購管理 ....................................................................................................................................................... 23 倉儲管理 ....................................................................................................................................................... 23 訂單管理 ....................................................................................................................................................... 23 配貨管理 ....................................................................................................................................................... 23 1）采購管理 ...................................................................................................................................................... 24 2）倉儲管理 ...................................................................................................................................................... 24 3）訂單管理 ...................................................................................................................................................... 24 4）配貨管理 ...................................................................................................................................................... 24 5）運輸管理 ...................................................................................................................................................... 24 6）追蹤系統 ...................................................................................................................................................... 24 （二）進銷存子系統 ........................................................................................................................................... 25 1）總部進銷存管理 ........................................................................................................................................... 25 （ 1）字典檔案管理 ........................................................................................................................................... 25 （ 2）集中注冊檔案 ...........................................................................................................