【正文】 合適 的環(huán)境 /How people learn – Creating the Right Conditions 22 運(yùn)用 系統(tǒng) 的 方法 /Where do I start? – Applying a Systematic Approach 25 識(shí)別 培訓(xùn)需求與優(yōu)先順序 －開(kāi)始計(jì)劃 /Identifying business needs and priorities – Starting to Plan 44 制定計(jì)劃 — 為 部門(mén) 和個(gè)人 /Making a plan – Planning for Groups and Individuals 49 實(shí)施培訓(xùn) 與 發(fā)展 /Implementing Training and Development 54 回顧 與 評(píng)估 /What difference did it make? – Reviewing amp。 DEVELOPMENT FOR THE BUSINESS 管理培訓(xùn)與發(fā)展 4 85 目錄 /Contents 頁(yè)數(shù) /Page 1 目標(biāo)介紹 /Introduction amp。如果您有任何問(wèn)題，請(qǐng)隨時(shí)與我聯(lián)絡(luò)。 As always, when attending workshops, it can be helpful to remember who was there with you – in case you want to contact each other afterwards. MANAGING TRAINING amp。 DEVELOPMENT FOR THE BUSINESS 管理培訓(xùn)與發(fā)展 2 85 ? 解釋在您的職責(zé)范圍內(nèi)對(duì)組織培訓(xùn)和發(fā)展所起的作用 Explain your role for anising training and development of people within your area of responsibility ? 在您的 職責(zé) 范圍內(nèi) ， 發(fā)現(xiàn)培訓(xùn)和發(fā)展 的 需求以滿足相關(guān)的經(jīng)營(yíng)需要 Identify training and development needs within your area of responsibility to meet the strategic issues for the relevant business plan ? 設(shè)定培訓(xùn)目標(biāo)并運(yùn)用不同的方法以達(dá)到理想的結(jié)果 Set learning objectives to achieve desired outes using a variety of development methods ? 為 部門(mén) 和個(gè)人建立培訓(xùn)計(jì)劃并 進(jìn)行 溝通，該計(jì)劃包含完成期限并能滿足您職責(zé)范圍內(nèi)的優(yōu)先需求 Build and municate a plan for a specified time period, to meet priority needs in your area, for both groups and individuals ? 解釋如何評(píng)估培訓(xùn) 與 發(fā)展活動(dòng) Explain how to evaluate training and development activity 簡(jiǎn)而言之，此培訓(xùn) 課程 是為了幫助您在您職責(zé)范圍內(nèi)管理員工的發(fā)展以 獲得 他們 對(duì)部門(mén)，對(duì)酒店經(jīng)營(yíng)以及對(duì)自己的最好的最佳結(jié)果 。 Development for the Business workshop for Departmental Training Coordinators. 在工作手冊(cè)中，大家會(huì)看到不同的標(biāo)記 Through the workbook, you will see various icons: 停下來(lái)思考一下 Invites you to pause and think for a few moments ? 寫(xiě)下您自己的想法 Invites you to write your own thoughts ? 表示有練習(xí)需要完成 Indicates an exercise for you to plete ? 表示 進(jìn)行案例分析的小組需要完成練習(xí) Indicates an exercise to plete in your case study group ? 注意！ Take note! / NB 手冊(cè)每頁(yè) 留出空白 以便您記錄 下學(xué)習(xí)要點(diǎn) 。 Development for the Business 介紹 歡迎參加“ 管理培訓(xùn)與發(fā)展 ”課程， 這個(gè)三天的 課程是專(zhuān)為 部門(mén) 培訓(xùn)協(xié)調(diào)員所設(shè)計(jì) 的 。MANAGING TRAINING amp。 DEVELOPMENT FOR THE BUSINESS 管理培訓(xùn)與發(fā)展 1 85 管理 培訓(xùn)與發(fā)展 Managing Training amp。 Wele to this workbook. It has been designed to support the threeday Managing Training amp。 The workbook has been purposely designed with wide margins and lots of space for you to make your own notes and reminders of learning points. 培訓(xùn)目標(biāo) /Objectives 任何培訓(xùn)課程都有目標(biāo)，我們希望您能夠閱讀此學(xué)員手冊(cè)，參加培訓(xùn)并完成練習(xí)，在 培訓(xùn) 結(jié)束之后 ，您將能夠： All workshops and sessions need to have formal objectives, and we hope that by reading the workbook, attending the workshop and taking part in the related exercises, you will be able to: MANAGING TRAINING amp。 In short, an important part of ing on this workshop is to help you to manage the development of people within your department or area of responsibility, to get the best out of them for your department, the business – and for themselves. 而且，每次 培訓(xùn) 后 你都會(huì)記得 一起參加課程的學(xué)員，以便今后建立聯(lián)系。 DEVELOPMENT FOR THE BUSINESS 管理培訓(xùn)與發(fā)展 3 85 ? 您可以記下共同參加此次培訓(xùn)的學(xué)員信息： You might like to make a note here of the other people attending your workshop: 姓名 /Name 酒店 /Hotel 聯(lián)系電話 /Contact Number 我們 希望您能夠喜歡運(yùn)用這本學(xué)員手冊(cè)，充分 享受這次培訓(xùn)。 ? We hope you will enjoy using this workbook, and attending the workshop. If you have any questions at all, then please do not hesitate to ask your tutor/facilitator. MANAGING TRAINING amp。 objectives of the workshop 第一部分 Section One – Sessions 6 介紹 培訓(xùn) 與 發(fā)展 /Introduction to Training amp。 Evaluation 60 個(gè)人學(xué)習(xí) 筆記 /Personal Learning Log 第二部分 — 案例分析 /Section Two – Case Study Exercise 61 案例分析 練習(xí) Case Study Exercises 第三部分 — 回到工作崗位 /Section Three – Backtowork 69 聯(lián)系到 工作崗位的 練習(xí)活動(dòng) Backtowork Activities ? 以上所有的內(nèi)容都包含在 學(xué)員手冊(cè) 中。 這是因?yàn)檎n程的培訓(xùn)員希望滿足所有學(xué)員的需求 。 DEVELOPMENT FOR THE BUSINESS 管理培訓(xùn)與發(fā)展 5 85 在培訓(xùn)之前，先花點(diǎn)時(shí)間思考一下您為什么要參加這個(gè)培訓(xùn)以及在培訓(xùn)結(jié)束后您 希望 有什么收獲？ 你的個(gè)人目標(biāo)是什么？ Before you start on the rest of the content, it is worth spending some time thinking about why you are attending, what you would like to gain as a result. What are your personal aims for the workshop? 請(qǐng)把您的想法 寫(xiě) 下來(lái)： Write them in here: ? 在培訓(xùn)結(jié)束后我們?cè)賮?lái)看一看這次培訓(xùn)是否達(dá)到了您的 目標(biāo) Return to them at the end of the workshop and check if they have been met. MANAGING TRAINING amp。 Development 介紹 / Introduction 作為一名部門(mén)培訓(xùn)協(xié)調(diào)員，您要在很多方面承擔(dān)起責(zé)任以幫助部門(mén)更好的運(yùn)行，并為酒店 的成功經(jīng)營(yíng)作出貢獻(xiàn)。勞動(dòng)力成本有很多因素組成，直接成本如 工資 、員工 離職及替 換成本 等。 There are also many and varied indirect costs – such as the costs of mistakes, costs of dissatisfied customers, costs of people not giving their best mitment to the job etc. 考慮到那些潛在成本和希望經(jīng)營(yíng)獲 得最佳產(chǎn)出的愿望，部門(mén)內(nèi)每個(gè)員工都能有最佳 表現(xiàn)是 非常重要 的 。 Because of the potential costs, and to gain the best results for the business, it is important that all departments are able to get the best from the individuals within the team. It is a proven fact that the skilful management of training and development is an effective tool to help you do this. 當(dāng)然，如果您要對(duì)一個(gè)大部門(mén)負(fù)責(zé)或者手下員工數(shù)量眾多，您不可能 負(fù)責(zé)所有的 培訓(xùn)。 Of course, if you are responsible for a large department, or have a number of people in your team, you cannot hope to do all the training yourself. It is important in your department coordinator role, that you know how to manage the process of training within your department so that you are able to ensure that what needs to get done gets MANAGING TRAINING amp。 DEVELOPMENT FOR THE BUSINESS 管理培訓(xùn)與發(fā)展