【正文】 in as a result. What are your personal aims for the workshop?請把您的想法寫下來：Write them in here:? 在培訓結束后我們再來看一看這次培訓是否達到了您的目標Return to them at the end of the workshop and check if they have been met.6 / 86第一部分SECTION 1第一章Session One介紹“培訓與發(fā)展”Introduction to Training amp。在培訓過程中，您可能需要在某些方面多花些時間，其他地方少花些時間。 Development11 明確角色與職責/Who does that? – Roles and Responsibilities14 創(chuàng)建合適的環(huán)境/How people learn – Creating the Right Conditions22 運用系統(tǒng)的方法/Where do I start? – Applying a Systematic Approach25 識別培訓需求與優(yōu)先順序－開始計劃/Identifying business needs and priorities – Starting to Plan44 制定計劃 — 為部門和個人/Making a plan – Planning for Groups and Individuals49 實施培訓與發(fā)展/Implementing Training and Development54 回顧與評估/What difference did it make? – Reviewing amp。? We hope you will enjoy using this workbook, and attending the workshop. If you have any questions at all, then please do not hesitate to ask your tutor/facilitator.4 / 86目錄/Contents頁數(shù) /Page1 目標介紹/Introduction amp。As always, when attending workshops, it can be helpful to remember who was there with you – in case you want to contact each other afterwards.3 / 86? 您可以記下共同參加此次培訓的學員信息：You might like to make a note here of the other people attending your workshop:姓名 /Name 酒店 /Hotel 聯(lián)系電話 /Contact Number我們希望您能夠喜歡運用這本學員手冊，充分享受這次培訓。The workbook has been purposely designed with wide margins and lots of space for you to make your own notes and reminders of learning points.培訓目標/Objectives任何培訓課程都有目標，我們希望您能夠閱讀此學員手冊，參加培訓并完成練習，在培訓結束之后，您將能夠：All workshops and sessions need to have formal objectives, and we hope that by reading the workbook, attending the workshop and taking part in the related exercises, you will be able to:2 / 86? 解釋在您的職責范圍內(nèi)對組織培訓和發(fā)展所起的作用Explain your role for anising training and development of people within your area of responsibility? 在您的職責范圍內(nèi)，發(fā)現(xiàn)培訓和發(fā)展的需求以滿足相關的經(jīng)營需要Identify training and development needs within your area of responsibility to meet the strategic issues for the relevant business plan? 設定培訓目標并運用不同的方法以達到理想的結果Set learning objectives to achieve desired outes using a variety of development methods? 為部門和個人建立培訓計劃并進行溝通，該計劃包含完成期限并能滿足您職責范圍內(nèi)的優(yōu)先需求Build and municate a plan for a specified time period, to meet priority needs in your area, for both groups and individuals? 解釋如何評估培訓與發(fā)展活動Explain how to evaluate training and development activity簡而言之，此培訓課程是為了幫助您在您職責范圍內(nèi)管理員工的發(fā)展以獲得他們對部門，對酒店經(jīng)營以及對自己的最好的最佳結果。Wele to this workbook. It has been designed to support the threeday Managing Training amp。1 / 86管理培訓與發(fā)展Managing Training amp。 Development for the Business介紹歡迎參加“管理培訓與發(fā)展”課程，這個三天的課程是專為部門培訓協(xié)調(diào)員所設計的。 Development for the Business workshop for Departmental Training coordinators.在工作手冊中，大家會看到不同的標記Through the workbook, you will see various icons: 停下來思考一下Invites you to pause and think for a few moments? 寫下您自己的想法Invites you to write your own thoughts? 表示有練習需要完成 Indicates an exercise for you to plete? 表示進行案例分析的小組需要完成練習 Indicates an exercise to plete in your case study group? 注意！ Take note! / NB手冊每頁留出空白以便您記錄下學習要點。In short, an important part of ing on this workshop is to help you to manage the development of people within your department or area of responsibility, to get the best out of them for your department, the business – and for themselves.而且，每次培訓后你都會記得一起參加課程的學員，以便今后建立聯(lián)系。如果您有任何問題，請隨時與我聯(lián)絡。 objectives of the workshop第一部分 Section One – Sessions6 介紹培訓與發(fā)展/Introduction to Training amp。 Evaluation60 個人學習筆記/Personal Learning Log第二部分 — 案例分析/Section Two – Case Study Exercise61 案例分析練習 Case Study Exercises第三部分 — 回到工作崗位/Section Three – Backtowork69 聯(lián)系到工作崗位的練習活動 Backtowork Activities? 以上所有的內(nèi)容都包含在學員手冊中。這是因為課程的培訓員希望滿足所有學員的需求。 Development介紹/ Introduction作為一名部門培訓協(xié)調(diào)員，您要在很多方面承擔起責任以幫助部門更好的運行，并為酒店的成功經(jīng)營作出貢獻。勞動力成本有很多因素組成，直接成本如工資、員工離職及替換成本等。There are also many and varied indirect costs – such as the costs of mistakes, costs of dissatisfied customers, costs of people not giving their best mitment to the job etc. 考慮到那些潛在成本和希望經(jīng)營獲得最佳產(chǎn)出的愿望，部門內(nèi)每個員工都能有最佳表現(xiàn)是非常重要的。Because of the potential costs, and to gain the best results for the business, it is important that all departments are able to get the best from the individuals within the team. It is a proven fact that the skilful management of training and development is an effective tool to help you do this. 當然，如果您要對一個大部門負責或者手下員工數(shù)量眾多，您不可能負責所有的培訓。Of course, if you are responsible for a large department, or have a number of people in your team, you cannot hope to do all the training yourself. It is important in your department coordinator role, that you know how to manage the process of training within your department so that you are able to ensure that what needs to get done gets 7 / 86done, and that both the business and the people benefit as a result. 在本章節(jié)中，我們將討論：In this section we will look at:? 理解培訓與發(fā)展/Understanding training and development? 做好培訓與發(fā)展的好處/Benefits of getting it right? 培訓與發(fā)展的潛在障礙/Potential blockages in getting it done在本章節(jié)結束后，您將能夠By the end of this section and related exercises you will be able to:? 解釋培訓與發(fā)展所包括的主要內(nèi)容及其與你的部門和你的角色的聯(lián)系/Explain the key activities that are covered by training and development and how they relate to the department and coordinator? 解釋培訓與發(fā)展的好處/Explain the key benefits of training and development? 識別培訓與發(fā)展的潛在障礙/Identify potential blockages to training and development activity? 描述成功管理員工的培訓與發(fā)展應具備的素質(zhì)/Describe the qualities required to successfully manage training and development of other people8 / 86理解培訓與發(fā)展/Understanding training and development良好的培訓和發(fā)展活動包括作出計劃/planning 以給予員工/people 機會學習并發(fā)揮他們的潛力/potential，最終達到工作要求的績效/performance 標準。The better anised the training and development effort, the more likely we are to be able to make the best of the benefits.酒店內(nèi)任何部門、任何崗位都包含下列內(nèi)容Working in any role in any department in the hotel t