【正文】 ........................... 10 2． 2 關(guān)鍵績效考核指標(biāo)體系 ......................................................................................................... 10 2． 3 關(guān)鍵績效考核指標(biāo)分類 ......................................................................................................... 12 2． 3． 1 財務(wù)類指標(biāo) ................................................................................................................... 12 2． 3． 2 客戶類指標(biāo) ................................................................................................................... 13 2． 3． 3 內(nèi)部關(guān)鍵過程類指標(biāo) ................................................................................................... 15 2． 3． 4 學(xué)習(xí)成長類指標(biāo) .......................................................................................................... 15 2． 4 考核指標(biāo)間邏輯關(guān)系 ............................................................................................................. 16 2． 4． 1 指標(biāo)間邏輯關(guān)系 ........................................................................................................... 16 2． 4． 2 不同部門崗位的 KPI 指標(biāo)選取 .................................................................................. 17 2． 5 考核指標(biāo)、權(quán)重和衡量標(biāo)準(zhǔn)制定流程 ................................................................................ 18 2． 5． 1 總述 ............................................................................................................................... 18 2． 5． 2 考核指標(biāo)制定流程 ....................................................................................................... 18 2． 6 工作目標(biāo) ................................................................................................................................ 19 2． 7 能力發(fā)展計劃 ........................................................................................................................ 19 2． 8 各層級考核指標(biāo)權(quán)重分配 ..................................................................................................... 20 第三章 績效考核實施 ............................................................................................ 20 3． 1 績效考核人培訓(xùn) ..................................................................................................................... 20 3． 2 績效考核實施 過程 ................................................................................................................. 21 3． 2． 1 月度績效考核工作實施 ............................................................................................... 21 3． 2． 2 季度績效考核工作實施 ............................................................................................... 22 3． 2． 3 年度績效考核工作實施 .............................................................................................. 23 3． 3 績效考核溝通和面談 ............................................................................................................ 24 3． 4 績效考核偏差的避免 ............................................................................................................ 24 第四章 績效考核結(jié)果運用 .................................................................................... 25 4． 1 績效考核結(jié)果 ......................................................................................................................... 25 4． 2 年度獎金發(fā)放 ........................................................................................................................ 26 4． 3 員工崗位工資級別調(diào)整 ......................................................................................................... 27 績效考核手冊 2 4． 4 員工崗位調(diào)整 ......................................................................................................................... 28 4． 5 員工培訓(xùn) ................................................................................................................................. 28 第五章 績效考核方案修訂 .................................................................................... 29 5． 1 績效考核方案內(nèi)容修訂 ......................................................................................................... 29 5． 2 考核指標(biāo)定期調(diào)整 ................................................................................................................ 29 第六章 績效考核文件使用與保存 ........................................................................ 30 6． 1 績效考核文件保存格式 ......................................................................................................... 30 6． 2 績效考核文件分類編號 ......................................................................................................... 30 6． 3 績效考核文件保存方法 ......................................................................................................... 31 6． 4 績效考核文件查閱權(quán)限 ......................................................................................................... 31 第七章 績效考核申訴 ............................................................................................ 32 7． 1 申訴條件 ................................................................................................................................. 32 7． 2 申訴形式 ..........................................