05-溝通感悟-文庫吧資料
2024-11-18 23:56本頁面
【正文】 nce of Peace If your leg is missing, then why can you walk up and down this hall? Therapeutic Response You sound like you want to be important It seems like you are missing a leg. Tell me more about that.,2024/11/16,93,Superficial comments,Nontherapeutic Response Great day, huh You should be feeling good, you are being discharged today Keep the faith, your doctor should be coming anytime now Therapeutic Response What kind of day are you having? How are you feeling about leaving the hospital today? You look worried. Your doctor called and said he would be here within the hour,2024/11/16,94,Defending,Nontherapeutic Response Your doctor is a good doctor. He would never say that We have a very experienced staff here. They would never do that Therapeutic Response What has you so upset about your doctor Tell me what happened last night,2024/11/16,95,Self focusing,Nontherapeutic Response That may have happened to you last year, but it happened to me twice this month, which hurt me a great deal and Excuse me but would you say that again? I have a response to make, but I want to be sure of what you just said Therapeutic Response Tell me about your incident and how it might related to your sadness now If I heard you accurately, you said,2024/11/16,96,Criticism of others,Nontherapeutic Response C: The staff members on the evening shift let me smoke two cigarettes N: The evening shift always break the rules. On this shift we follow the one cigarette per break policy C: My daughter is hateful to me N: She must be just awful to live with Therapeutic Response N: The policy is one which we will follow N: It sounds like you have a rough time right now with you daughter,2024/11/16,97,Premature interpretation,Nontherapeutic Response I think this is what you really mean You may think that way consciously, but unconsciously you believe Therapeutic Response What do you think this mean? So you think,2024/11/16,98,謝謝! Thank You !,。 Gestures,Can you identify?,2024/11/16,57,非語言溝通的特點,情景性,整體性,可信性,2024/11/16,58,非語言溝通的形式,體語：人體運動所傳達的信息 空間效應(yīng) 反應(yīng)時間 類語言,2024/11/16,59,體 語,人的儀表：相貌、身材、衣著、裝飾 面部表情：溝通中最豐富的資源 目光接觸：眼神的交流 姿態(tài)：情緒狀態(tài)、健康狀況、自我概念 手勢：強調(diào)、加強和澄清語言信息 觸摸：無聲的語言 但要避免誤解,2024/11/16,60,空間效應(yīng),指的是溝通雙方如何理解和利用他們在溝通中的空間和距離，關(guān)系到個人空間和周圍環(huán)境以及他們的相互影響,個人空間提供了安全感，每個人都需要利用它進行思考、感覺并與他人進行溝通,距離是溝通過程中影響自我暴露程度及舒適感的非語言因素，在人際交往中，人們總是根據(jù)自己的情感、溝通的內(nèi)容、雙方關(guān)系的性質(zhì)及溝通時的相互影響而有意無意的保持一定的距離,2024/11/16,61,空間效應(yīng),親密距離（00.5m） 私人距離0.51.5m 社交距離1.53m 公眾距離3m,2024/11/16,62,反應(yīng)時間,溝通時間的選擇、溝通間隔的長短、 溝通次數(shù)的多少
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