培訓資料：如何正確處理餐飲投訴-文庫吧資料
2024-08-12 12:14本頁面
【正文】 e any spaghetti. If so, he wants to have some. You listen to the diner’s plaints, apologize to him and tell him welldone meat tends to be harder, and tell him he can order spaghetti or something else. Further development 1. Watch the flash and roleplay the dialogue with your partner. 2. Make a conversation with the people designed in the picture. Key words and phrases: napkin, nonsmoking, right away. A: Waiter! B: Yes, madam. Can I help you? A: Yes, this napkin’s been used. Can you bring me a new one, please? B: I’ll bring it right away, madam. A: Thank you. By the way, this is the nonsmoking part of the restaurant, isn’t it? B: Yes, madam. A: Well, could you ask those people over there to stop smoking, please? It’s horrible. B: Of course, madam. I’ll do it right away…… B: Here’s your lobster(龍蝦 ), madam. A: I didn’t order lobster. I ordered king prawns（王蝦） . B: Oh, I’m very sorry, madam. I’ll replace it for you. A: Mm. B: Oh, and here’s your fresh orange juice, madam. A: But I told you didn’t want ice in it and you’ve put ice in it. B: I’m terrible sorry, madam. I’ll get a new one without ice. Assignments 1. Discuss after the class: What might the guest plain about in a restaurant? How will you deal with it? Then make your presentation in the next period. 2. Finish the exercises on line 。 The chicken was overdone. It was as tough as leather. 雞肉的火候過了，吃起來和皮革一樣硬。
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