【正文】 ction plan. z適當(dāng)?shù)奶幚砜蓮氐椎慕鉀Q問題 Proper troubleshooting will close the loop. y受影響的產(chǎn)品 product containment y根本原因 root cause y糾正行動 corrective action y量度 measurement y文件記錄 documentation SPC for Operators Version – Mar. 10, 202367 SSETMSYVIA反應(yīng)計劃格式反應(yīng)計劃格式Reaction Plan Format z 標(biāo)題 z Heading z 失控情況 z Process rules (outofcontrol conditions) z 成因 z Causes z 即時行動 z Immediate action z 備注 z Remarks z 簽署 z Signatures z 參考編號 z Reference number z 受影響的產(chǎn)品 z Product containment 謝謝觀看 /歡迎下載BY FAITH I MEAN A VISION OF GOOD ONE CHERISHES AND THE ENTHUSIASM THAT PUSHES ONE TO SEEK ITS FULFILLMENT REGARDLESS OF OBSTACLES. BY FAITH I BY FAITH。 5 = 38 years 27 27 33 46 57 Average age = 38統(tǒng)計技術(shù)統(tǒng)計技術(shù) 中間值傾向中間值傾向Statistics Central Tendency SPC for Operators Version – Mar. 10, 202337 SSETMSYVIA統(tǒng)計技術(shù)統(tǒng)計技術(shù) 分布分布Statistics Spread z 范圍 (R)最大數(shù)字減最小數(shù)字 Range (R) highest number minus lowest number z R= (57 27) = 30 歲 R = (57 27) = 30 years幅度 =30歲 Range = 30 years 27 27 33 46 57 SPC for Operators Version – Mar. 10, 202338 SSETMSYVIA統(tǒng)計技術(shù)統(tǒng)計技術(shù) 分布分布Statistics Spread z 標(biāo)準(zhǔn)差 (S)=個別數(shù)值與平均值相差的平方 Standard deviation (S) How far away, on average, are the individual data values from the average age?zS= 歲 S = yearsAverage = 38 11 years11 years19 years8 years5 years2727334657SPC for Operators Version – Mar. 10, 202339 SSETMSYVIA例子例子 計數(shù)控制圖計數(shù)控制圖Example Attribute Chart P Chart VAAS Fastech Final Inspection Average LCL UCL 0 15000 30000 45000 60000 75000 90000 105000 120230 135000 150000 1 2 3 4 5 6 PPM SPC for Operators Version – Mar. 10, 202340 SSETMSYVIA流程穩(wěn)定性流程穩(wěn)定性Process Stability 穩(wěn)定的流程 Stable Process z 一致的 Consistent z 可預(yù)測的 Predictable z 特別原因 No special causes z 受控的 In control 穩(wěn)定性可用控制圖量度 Stability is measured using control charts. 流程可以是受控 ,但不符合規(guī)格的 . A process could be in control, but not meet specifications.??? ??? SPC for Operators Version – Mar. 10, 202341 SSETMSYVIA什么是流程什么是流程 ?What is a process? 完成一件工作的一連串步驟 A series of steps we follow to acplish a task. 步驟Steps 成品 Outputs 輸入 Inputs ??? ??? SPC for Operators Version – Mar. 10, 202342 SSETMSYVIA流程的內(nèi)容流程的內(nèi)容The parts of a Process 物料Materials 人 People 機器 /設(shè)備Machines 方法Methods 環(huán)境 Environment SPC for Operators Version – Mar. 10, 202343 SSETMSYVIA穩(wěn)定穩(wěn)定 ,能力及質(zhì)量能力及質(zhì)量Stability, Capability Quality 為能做到優(yōu)越的表現(xiàn) ,工作流程必須 :To achieve performance excellence, work processes must be: 穩(wěn)定 Stable z 一致的 ,可預(yù)計的 consistent, predictable 有能力 Capable z 持續(xù)符合規(guī)格 continually meets specifications 持續(xù)改善 Continually improved惠亞集團品質(zhì)政策 Viasystems Global Quality Policy 惠亞集團承諾通過優(yōu)越的表現(xiàn)以滿足客戶要求 Viasystems is mitted to Customer Satisfaction through Performance Excellence.SPC for Operators Version – Mar. 10, 202344 SSETMSYVIA流程穩(wěn)定及能力流程穩(wěn)定及能力Process Stability Capability 有能力的流程 Capable Process z 流程有能力持續(xù)的滿足規(guī)格要求 Process has the ability to continually meet specifications. 流程必須處于受控狀態(tài) (統(tǒng)計技術(shù)角度 ),才可被認(rèn)為有能力 Process must be in statistical control before it can be considered capable.SPC for Operators Version – Mar. 10, 202345 SSETMSYVIA穩(wěn)定穩(wěn)定Stability ? 穩(wěn)定的流程 Stable process – 受統(tǒng)計技術(shù)控制 in statistical control – 無特別原因?qū)е碌淖儺? no special causes of variation ? ? 穩(wěn)定流程的控制圖 Control chart from a stable process – 無超越控制上限或下限的點 no points outside UCL or LCL – 無偏移或走勢 no shifts or trends流程可以說是于一定時間內(nèi)受到控制 ,而只有一般原因?qū)е碌淖儺? Such a process is said to be in control over a series of time, with only mon causes present. LCL UCL CL SPC for Operators Version – Mar. 10, 202346 SSETMSYVIA變異變異Variation 個別成品之間不可避免的分別 The inevitable differences among individual outputs of a process. 一般原因?qū)е碌淖儺怌ommon Cause Variationy正常 ,常見 ,可預(yù)計的 自然的 normal, usual, expected things natural特別原因?qū)е碌淖儺怱pecial Cause Variation y偶發(fā)性 ,不可預(yù)計的 特定的 sporadic, unexpected things assignable SPC for Operators Version – Mar. 10, 202347 SSETMSYVIA變異何時何地都會出現(xiàn)變異何時何地都會出現(xiàn)Variation is Everywhere! 物料變異 : 化學(xué)品濃度 ,混合比例及補料份量 ,不同供應(yīng)商 Material Variation: chemical concentration, mix ratios dosing。 盡早指出流程問題 To identify process problems as early as possible.為什么 ? Why? SPC for Operators Version – Mar. 10, 202320 SSETMSYVIA如何收集數(shù)據(jù)如何收集數(shù)據(jù) ?How do we collect the data? 如何 ? How? 收集數(shù)據(jù) Collect data 我們需要一個測量系統(tǒng)我們需要一個測量系統(tǒng) We need a measurement system. z 方法 技巧 ,工具 ,經(jīng)培訓(xùn)的員工 Method technique, tool, trained people z 記錄 數(shù)據(jù)收集表格 ,表達(dá)數(shù)據(jù)的格式 (即控制圖 ) Record data collection sheet, format to present data (., control chart) z z 計劃 負(fù)責(zé)人 ,收集數(shù)據(jù)地點 ,