【正文】 ............................................................................................................................推動(dòng)了服務(wù)產(chǎn)業(yè)的快速發(fā)展 .........................................................................................................................提高城市品位，促進(jìn)城市環(huán)境形象和公共管理的改善 .............................................................................8第二部分 家政服務(wù)網(wǎng)絡(luò)中心建設(shè)目標(biāo)與原則 ............................................................................................................9一、建設(shè)目標(biāo) ..............................................................................................................................................................行業(yè)信用平臺(tái) .................................................................................................................................................供需銜接平臺(tái) .................................................................................................................................................行業(yè)細(xì)分平臺(tái) .................................................................................................................................................客觀公正的平臺(tái) .............................................................................................................................................支持行業(yè)可持續(xù)發(fā)展的平臺(tái)（拓展方案部分） .......................................................................................10二、平臺(tái)設(shè)計(jì)原則 ....................................................................................................................................................可運(yùn)營(yíng) ...........................................................................................................................................................可管理 ...........................................................................................................................................................可維護(hù) ...........................................................................................................................................................11第三部分、家政服務(wù)網(wǎng)絡(luò)中心建設(shè)方案概述 ............................................................................................................12一、網(wǎng)絡(luò)拓?fù)鋱D ........................................................................................................................................................12二、家政服務(wù)網(wǎng)絡(luò)中心業(yè)務(wù)功能視圖 ....................................................................................................................13三、平臺(tái)功能視圖 ....................................................................................................................................................14四、家政服務(wù)業(yè)務(wù)的處理流程 ................................................................................................................................1服務(wù)類工單 ...................................................................................................................................................1服務(wù)類工單的業(yè)務(wù)流程示意圖 ...............................................................................................................................1工單流轉(zhuǎn)情況說(shuō)明 ...................................................................................................................................................1咨詢類工單 ...................................................................................................................................................1咨詢工單處理流程示意圖 .......................................................................................................................................1流程描述 ...................................................................................................................................................................1投訴類工單 ...................................................................................................................................................1投訴工單處理流程 ...................................................................................................................................................1流程描述 ...................................................................................................................................................................1建議類工單 ...................................................................................................................................................建議工單處理流程 ...................................................................................................................................................流程描述 ...................................................................................................................................................................21第四部分、系統(tǒng)構(gòu)成及功能描述 ................................................................................................................................22一、家政服務(wù)網(wǎng)站系統(tǒng) ............................................................................................................................................2互聯(lián)網(wǎng)站首頁(yè)設(shè)計(jì) .......................................................................................................................................2網(wǎng)站欄目及功能介紹 ...................................................................................................................................2網(wǎng)絡(luò)訂單、免費(fèi)網(wǎng)上呼 ...........................................................................................................................................2信息發(fā)布及綜合查詢 ...............................................................................................................................................2服務(wù)速查 ...................................................................................................................................................................2加盟企業(yè)查詢 ...........................................................................................................................................................2熱點(diǎn)服務(wù) ...........