酒店房務(wù)部全套術(shù)語(yǔ)(英文-2)-文庫(kù)吧資料
2024-08-03 13:48本頁(yè)面
【正文】 d occupancy percentage.OCCUPANCY REPORTA report prepared each night by a front desk agent that lists the rooms occupied that night and indicates those guests expected to check out the following day.OCCUPIEDA room status term indicating that a guest is currently registered to the room.ON – CHANGEA room status term indicating that the guest has departed, but the room has not yet been cleaned and readied for resale.OPENThe status of a date for which a reservation system can still accept reservations.ORGANIZATION CHARTA schematic representation of the relationships among positions within an organization, showing where each position fits into the overall organization an illustrating the divisions of responsibility and lines of authority.ORIENTATIONA term used to describe the state when the totals of debit amounts and credit amounts for a set of accounts are not equal.OUT – OF – ORDERA room status term indicating that the room cannot be assigned to a guest. A room may be out – of – order for maintenance, refurbishing , extensive cleaning , or other reasons.OUTSTANDING BALANCEThe amount the guest owes the hotel – or the amount the hotel owes the guest, in the event of a credit balance at settlement.OVERAGEAn imbalance that occurs when the total of cash and checks in a cash register drawer in greader than the initial bank plus net cash receipts. Page 19 of 32Rooms Division OperationsOVERBOOKINGAccepting more reservations than there are available rooms.OVERDUE ACCOUNTA city ledger account that is unpaid beyond the current billing period, usually between 30 and 90 days.OVERFLOW FACILITYA property selected to receive central system reservation requests after room availabilities in the system’s participating properties within a geographic region have been exhausted.OVERSITAYA guest who stays after his or her stated departure date.PACKAGE PLAN RATEA special room rate for a room as part of a bination of events or activities.PAID – IN – ADVANCE (PIA ) GUESTA guest who pays his or her room charges in cash during registration. PIA guests are often denied in – house credit.PAID –OUTCash disbursed by the hotel on behalf of a guest and charged to the guest’s account as a cash advance.PAYROLL ACCOUNTING SOFTWAREA back office puter application that processes such data as time and attendance records, pay distribution, and tax withholding.PERFORMANCE STANDARDA required level of performance that establishes the acceptable quality of book.PIA ( PAID – IN – ADVANCE ) LISTA guest who pays his or her room changes in cash during registration. PIA guests are often denied in –house credit.PICK – UP ERROR Page 20 of 32Rooms Division OperationsAn error in manual and semiautomated systems that occurs when the user enters an incorrect previous balance or transactions value in the process of posting.POINT OF SALEThe location at which goods or service are purchased. Any hotel department that collects revenues for its goods or services is considered a revenue center and thus a point of sale.POINT – OF – SALE ( POS ) SYSTEMA puter network that allows electronic cash registers at the hotel’s points of sale to municate directly with a front office guest accounting module.POSTINGThe process of recording transactions on a guest folio.POTENTIAL AVERAGE RATEA collective statistic that effectively bines the potential average single and double rates, multiple occupancy percentage, and rate spread to produce the average rate that would be achieved if all rooms were sold at their full rack rates.PREREGISTRATIONA process by which sections of a registration card or its equivalent are pleted for guests arriving with reservations. Room and rate assignment, creation of a guest folio,
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