【正文】 Business and munication problems between the customer , to be humane and value in the top of the pyramid of human needs and universal truth that only the following set of keywords first level : love , happiness , joy, friendship , successful , OK 。 word of mouth publicity will affect his average around 25 potential customers. A sufficient amount of repeat business and brand in order to maintain stable growth, profits will grow steadily. At the same time, the data show that, in addition to the cost of developing a new customer is to maintain an old customer about 5 times.This highlights the cost advantages of repeat customers, then how to win repeat it? The most mon of course is puerile, but profit maximization, it is impossible to maintain by simply puerile to maximize profits, then this time the rational use of business etiquette to play a key role. Such examples abound in the business operations.China has almost all of the centuryold The reason why fortune grow, definitely not rely on the unique differentiated products , because these products are almost homogeneous mass products 。 ring finger represents already married。 in business dealings, jewelry worn should also pay attention to certain principles: identity must conform to little better, generally no more than three. Pay attention and clothing with harmony. Texture and color should be in harmony, harmony produce beauty. If you want to wear a ring, generally do not wear the thumb, index finger wearing the ring is looking for a relationship, courtship。s upbringing and taste.Essentially, dress and dress is not the same thing, often valued by clothing practicality. It is just soso the clothing worn modesty, naked, cold or sunstroke only, without considering other. Dress is quite different , dress is actually a person based on their experience , training , or aesthetic taste in clothing with tips on fashion, in which case, their own characteristics , based on prehensive consideration , in whatever context, carried on clothing carefully selected mix and binations. In various formal occasions, pay attention to personal dress often be subject to criticism, and attention to personal dress others give others a good impression.According to social etiquette, dress to win success, and thus achieve superior taste, it must take into account their individuality, integrity, neatness, civilized and so on. Several aspects of this and you cannot be neglected. Business etiquette helps to improve the personal qualities of merce Business etiquette helps to improve the quality of the personal business petition in the market petition is ultimately the quality of personnel, for business people, it is the quality of business people business people personal acplishment performance. Acplishments in the details, the details show qualities. The socalled personal qualities, is in the business dealings interpersonal basic performance, such as smoking, generally have very good people in front of outsiders do not smoke。s goodwill, trust, and thus contribute to career development. 3 Ceremonial Roles in Business ActivitiesBusiness Etiquette unspecified business activities of the liturgical norms and guidelines, a gift in business activities and reflect the use of which is economic and social business dealings while the convention for mutual respect, mutual recognition of conduct, guidelines and procedures, is a courtesy, etiquette, instrumentation and rituals in general.In today39。 Warm and generous, but not frivolous. The socalled moderate is to pay attention to the feelings moderate, moderate conversation, manners moderation. The only way to really win the respect for each other, to achieve the purpose of munication. CulturalFrom the ceremonial nature of the instrument, business etiquette is a kind of culture. While business activity is an economic activity, it reflects a business etiquette and culture. Organizations display their image, business people reflect polite, elegant style of conversation, manners and generous style, you must establish a good corporate culture, and constantly improve the quality of an individual39。s external behavior as directly indicate his attitude. So polite, graceful, ply with the general retreat courtesy, try to avoid all kinds of rude and uncivilized habits. To the customer office or home visit, the door gently before pressing the doorbell or knock on the door, then stood in the doorway waiting. Press the doorbell or knock on the door of the time not too long, unattended or without the owner permission, do not enter the room without permission Conversation etiquetteFirstly, language in the process of munication with others should be a reasonable use of municative language. Such as: nice to meet you should to say, to visit someone should say to visit, stay for lovers do not send applications and so on. Besides annoying behavior in the munication process, do not have individualcentered, overly stern or vulgar language pompous. Lastly, damage to personal charm errors frequently interrupt each other in conversation, pay attention to their tone, often unhappy or antagonistic attitude and talk to each other, or to ask questions arrogance so will leave a bad impression on the other side. These rituals are basically talking about the details of these problems, but the key to success is often in the details. Success never luck, it will only e in a prepared people. We must remember that the details of business etiquette in order to succeed in business activities again.無需空行 The characteristics of business etiquetteIn a variety of business activities, business etiquette has the following basic features: regulations, credit nature, timing, and cultural, etc. NormativeLook from the scope of etiquette, business etiquette and prescriptive. By etiquette can coordinate between organizations and people39。s habits, food is a an up side , if at the same table with leadership , the elderly,