五星級酒店前廳部員工培訓手冊-文庫吧資料
2025-06-13 12:21本頁面
【正文】 “歡迎再次光臨， 先生/女士”；我們應該在客人靠近柜臺四步之外就這樣同客人打招呼。To report reasonable ments and suggestion to the superior.31. 履行酒店管理當局、上司、酒店政策所要求的其他職責。In charge filing system.29. 按時參加會議及培訓。To hand over to next shift and record the log book27. 負責接待處所有的影印工作。To check Room Discrepancy Report and report to superior.25. 準確及時地將其他區(qū)域送來的消費帳目錄入。To know expected departure and expected arrival everyday.23. 按程序要求進行外幣兌換工作。To keep the deposit of Front Desk in case shorten.21. 準確地為客人辦理換房。To be overtime on duty if busy or request be supervisor.19. 準確迅速地辦理客人結帳，需要時向客人解釋帳單。Report to superior and take action according to direction when guest request extension or late check out.17. 制作并打印夜間報表。To keep the working area clean and individual tidy.15. 接到客人的投訴或有其他事件發(fā)生時，立刻報告上級。To be familiar with the credit policy of the hotel.13. 培訓實習生。To be familiar with all the function and procedure of all the section11. 快速并有禮貌地回答客人的電話。To hand over reservations to Reservation Office.8. 客人入住時應清楚是否有客人的留言或信函，確?？腿嗽诘谝粫r間能收到T To make sure the arrival guest receive the message in first time if have message for the guest.9. 執(zhí)行酒店所有的規(guī)章制度。Submit meal time from superior6. 在客人入住登記時，應檢查住宿登記表的內容是否與護照及有關證件相符，并要嚴格地執(zhí)行酒店的信貸制度，清楚明確地填寫有關客人的付款方式及其他資料。To provide best service and fulfill requests of th
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