【正文】 Project Charter Project Charter 完 整 的 考 察 流 程 Copyright 169。 75% improvement in software defects ? 25% Reduction in Cost of Poor Quality ? Achieve top 1 or 2 supplier satisfaction status PEOPLE ? 15% movement in employee satisfaction Top 2 boxes score ? Community Service – 100,000 hours ? Implement key IT tools and systems to support the business PE ASSESSMENT ?20% Improvement over 2022 Performance February 18, 2022 LA NA PCS Asia EMEA TPRG WWSC CSS PLM Other Support Functions Motorola Internal Use Only FINAL Copyright 169。 all 2022 NPI39。 MARKET ? Increase Market Share ? 20% movement in Customer Satisfaction Top 2 Boxes ? Improve consumer amp。OP Process ? Drive development and differential investments in human assets, by implementing the Organization Vitality Process ? Institutionalize MGates across all projects ? Implement YEAR 1 Next Generation Supply Chain projects ? Deploy Time Tracking System (Primavera) across PCS FINANCIAL Make The Numbers ? PBT ? Sales: Device amp。 quality STRATEGIC PLANNING CUSTOMER amp。 MARKET ?Define and develop Compelling Products and Signature Experiences ?Improve customer relationships through operator partnering and customization ?Drive and sustain consumer demand and pullthrough programs and increase the effectiveness of comarketing with operators and distributors ?Substantially enhance the value and impact of the Motorola Brand ?Invest in innovation to leverage technology advancements and architecture to improve market/customer responsiveness OPERATIONAL amp。 MARKET ? Delight customers and bee the coveted supplier by all top 25 customers OPERATIONAL amp。 Recognizing amp。 2022 Motorola. All rights reserved. Be the market leader in providing superior wireless products and solutions … Lead Inter to wireless. Drive success by exceeding the expectations of customers, consumers, shareholders and coworkers ? Customer, consumer amp。 Market Learning amp。 2022 Motorola. All rights reserved. The Cornerstone of a Six Sigma Business Improvement Campaign is a Balanced Scorecard Strategies amp。 超越 創(chuàng) 意 : 為 在未 來 取得成功我 們 需要 採 取哪些行 動 。 戰(zhàn) 略目 標(biāo) : 為實現(xiàn)願景 我 們 必須 完成的目 標(biāo) 。 2022 Motorola. All rights reserved. 平衡記分卡 是 Six Sigma業(yè)務(wù)改進運動的基石 戰(zhàn)略與目標(biāo) 本年度創(chuàng)意 戰(zhàn)略方向 願景 : 我 們 的首要目的 ——我 們 如何向 顧 客提供 價 值 。 2022 Motorola. All rights reserved. 領(lǐng)導(dǎo)層所面臨的挑戰(zhàn) – 將重點聚焦在巨大的 “Y”上 Y 關(guān)鍵性的成果 哪些活動使你可以 實現(xiàn)這些成果 ？ = f (x1 , x2 , x3 ... ) 持續(xù)的支持與 評審 六西格瑪 項目選擇 Copyright 169。 2022 Motorola. All rights reserved. 六西格瑪領(lǐng)導(dǎo)方針 “六西格瑪領(lǐng)導(dǎo)方針”包括以下內(nèi)容 ： The Six Sigma Leadership Principles include the following: ?Align ( 結(jié)合 ) ?Mobilize (動員 ) ?Accelerate (催化 ) ?Govern (治理 ) THE SIX SIGMA LEADERSHIP PRINCIPLES The People Who Make it Happen: Hands on Champions Master Black Belts Black Belts Six Sigma Project VP Green Belts All Employees CEO Six Sigma Executive Sponsor 六西格瑪項目參與人員 Copyright 169。 2022 Motorola. All rights reserved. 持續(xù)進步的路標(biāo) Roadmap of CI Control System ISO9002 ISO9001 QS9000 ISO14000 5S EHS TPM GK/Lean SPC TCM TQM 1997 1998 1999 2022 2022 2022 6Sigma COQ MRPII Or ERP 控制 系統(tǒng) Digital 6 Sigma Copyright 169。 2022 Motorola. All rights reserved. Sky Tower on Tomorrow 明天的大廈 Customer Satisfaction 顧客滿意 (Phone Rings Again) Cost 費用 Service 服務(wù) System 系統(tǒng) Management 管理 Delivery 交付 Quality 質(zhì)量 Continuous Improvement 持續(xù)改進 Cycle Time 運轉(zhuǎn) 周期 6 Sigma 6西 格瑪 Management team’s Commitment amp。 2022 Motorola. All rights reserved. ? 持續(xù)進步及競爭的需要 The requirement of CI and pletion ? 建立共同語言 Setup mand language ? 數(shù)據(jù)驅(qū)動進步 Data driven 為什么要推行六西格瑪 Why Six Sigma? ? 解決問題的方法與思路 The methodology of problem solving ? 掌握通用工具 40多個 Command the tools ? 客戶導(dǎo)向 Customer focus Copyright 169。 Copyright 169。 eTracking: 監(jiān)督所有重要業(yè)務(wù)度量及其附屬改進項目的能力。 eProcesses: 隨時處于掌控之中的數(shù)字化改進措施。這方面的工作包括： 由于有了上述改進，今天“六西格瑪” (Six Sigma) 比以往任何時間都更加功能強大，更加適用于當(dāng)今動蕩的業(yè)界環(huán)境。s classic business improvement method is Digital Six Sigma. Digital Six Sigma is a dramatic improvement, because it permanently eliminates targeted sources of variation that cause defects. By implementing reusable webenabled improvements, Digital Six Sigma eradicates defects from the face of the earth. Copyright 169。通過實施可重復(fù)使用的網(wǎng)絡(luò)化改進，數(shù)碼六西格瑪 徹底消滅了缺陷。 2022 Motorola. All rights reserved. 六西格瑪?shù)母镄翿enovation of Six sigma 數(shù)碼六西格瑪 (Digital Six Sigma) 是對摩托羅拉經(jīng)典業(yè)務(wù)改進方法的一次重大革新。 data, and diligent attention to improving and reinventing processes. ? Cost reduction ? Improved productivity ? Marketshare growth ? Customer retention ? Cycletime reduction ? Defect reduction/elimination ? Culture change ? Product/service development Business Success Factors 成功因素 成本下降 生產(chǎn)率提高 市場占有率增長 顧客維持 周期縮短 缺陷減少 /消除 文化變革 產(chǎn)品 /服務(wù)開拓 是一個全面的柔性系統(tǒng)，通過充分理解客戶需求，嚴(yán)謹(jǐn)?shù)厥褂檬聦嵑蛿?shù)據(jù)，勤奮地注意改進和重新創(chuàng)造程序，來最大程度的達成生意的成功。 2022 Motorola. All rights reserved. 今天的六西格瑪 Six Sigma Today A prehensive, flexible system for achieving amp。 ?通過降低缺陷、加工周期、對環(huán)境的影響和其他不必要的波動來推業(yè)務(wù)過程的改進。 ?相當(dāng)于百萬之 的缺陷率。區(qū)分這兩者對于我們理解“六西格瑪”有著至關(guān)重要的意義。 2022 Motorola. All rights reserved. 六西格瑪 : 目標(biāo) Six Sigma: Goal Sigma dpmo Defect Rate 缺陷率 2s 308,538 1 in 3 3s 66,000 1 in 15 4s 6,210 1 in 160 5s 233 1 in 4,300 6s 3 1 in 300,000 dpmo: defects per million opportunities 每百萬次中的缺陷數(shù) 10,000X Copyright 169。 2022 Motorola. All rights reserved. 六西格瑪與每