【正文】 etiquette%25,26,27Phone calls etiquette%In the table above, most of right answer rates are below 50%, which shows that Neusoft English majors know some parts of etiquette in workplace, but most of them have not a deep understanding. We will discuss them in the following tables in details: Negotiation Etiquette QuestionNo.Negotiation EtiquetteMultiple ChoiceAnswer NumberAnswer Rate (%)Right Answer Rate (%)20The way of choosing places for business negotiation is_____?A. subject negotiation15%%B. object negotiation21%C. subject and object swap10%D. acceptable above34%21During business negotiation, the distance for two sides should keep away___?A. a meter5%%In the table , the right answer rate for the two questions is % and % respectively. In the question, nearly 43% students know about the way of places choosing for business negotiation, the rest of them have vague concept. Generally, business negotiation refers to the people in order to coordinate business relationships with each other and meet their business requirement, through consultation and dialogue to strive for a conduct of business transaction. During the business negotiation, apart from the full preparation for the stages of negotiation, the etiquette plays a crucial role in the business. In the question for negotiation distance choice, 41 students choose the right answer, which shows that they know some details about negotiation etiquette. In business negotiation, the distance for two sides can depend on different conditions. If you learn about these specific details, the process of negotiation will be smoothly pleted.Let’s see the table below:Table Reception Etiquette QuestionNo.Reception etiquetteMultiple ChoiceAnswer NumberAnswer Rate (%)Right Answer Rate (%)8In the reception for guests, sometimes it’s unavoidable to go upstairs or downstairs, the following correct way is__?A. when go upstairs, leader and guests walk in front, contrary to downstairs10%%B. when go upstairs, leader and guests walk behind, the same to downstairs27%C. when go upstairs and downstairs, leaders and guest walk in front 35%9In the reception for picking up guests, when the master drives a car in person, if one person rides, he should sit in____?A. Rear right seat15%%B. front seat26%C. rear left seat19% seat20%During work, reception etiquette is the important part for social munication between people. It is the expression of the host’s friendship, and reflects the courtesy and quality of staff and pany image. In the table , students are not very familiar with reception etiquette. The correct rate for both and 9 questions are about 30%, which is not very optimistic. For reception, it is the most important key to give guests a good first impression and lay the foundation for next contact during work. In the , we test the correct orders for going upstairs and downstairs during the reception for guests. Only 27 students choose the right answer and think when going upstairs, leader and guests should walk behind and the same to downstairs. When asked the right position of sitting in the car for guests, most of students got the wrong answers and only about 30% of them choose the front seat as right answer. These tell us that students always neglect some details for reception etiquette and they don‘t know about them very well.Let’s look at the table below:Table Phone Etiquette QuestionNo.Phone etiquetteMultiple choiceAnswer NumberAnswer Rate (%)Right Answer Rate (%)25Who hangs up first when making calls, the phone etiquette gives a correct way_______?A. hang up by the other side27%%B. hang up by yourself3%C. hang up by the highstanding person 45%D. none of the above5%26When connecting the phone in the process, if you are temporarily busy and let him wait, usually, the waiting time is not more than: A. 1 minute40%%B. 2 minutes23%C. 3 minutes14%D. 5 minutes3%27When your colleague is not available, you answer the phone for him, you should do______?A. ask who is there first13%%B. tell him the right person is not available30%C. ask him what’s going on12% D. record the thing first, then tell your colleague25%Usually, in the workplace, employees use the phones to contact others. So a person39。s upbringing, grace and charm. If English majors know this point, they will make their selfvalue and selfcultivation gain the real recognition and respect from society.In the questionnaire, we choose etiquette concept and personal etiquette aspects as basic etiquette area. Let’s see the table below:Table Basic Business EtiquetteNo.Question TypeRight Answer NumberRight Answer Rate (%)1.Business etiquette concept50%Personal etiquette22%In the Table , about question, we can find that about 63% students understand the basic concept very well, which shows they recognize that students should cultivate good moral qualities and etiquette culture on the basis of improving their professional knowledge and skill levels. For business etiquette, respect is the core and basis of it, which better reflects a person’s cognitive level, ethical behavior and the degree of respecting for others in the business activities. However, In the No 24, students have a very low right rate (%) in personal etiquette question. Only 22 students know about it. In fact, personal etiquette includes appearance, manners, talk, and other aspect, which is a person39。 Mark Kass, 2007). An overview of home and broad research shows that it is urgent to develop etiquette education now, and this is also the school’s duty. Aimed at the students and schools as the main research, it has bee more and more important to know their opinions for etiquette in modern society. Students should learn and master basic business et