【正文】 peration and trust with colleagues, 深圳威尼斯皇冠假日酒店 Crowne Plaza Shenzhen Prepared by Business Center 由商務(wù)中心編制 Page 10 of 55 supervisors, teams and across departments to deliver positive results ? Actively participate in wider hotel meetings ? Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way munication Adaptability ? Be fortable and effective in an environment of ambiguity or change ? Be receptive to new ideas and respond to workplace changes in a flexible and optimistic manner ? Complete tasks as directed by Management Impact and Influence ? Promote your ideas persuasively, and shape the opinion of subordinates and overe resistance ? Build consensus for action and negotiate mutually beneficial solutions to problemsEstablish influential contacts with suppliers Leading and Developing People ? Inspire others to excel by clearly municating business values and direction, recognizing good performance and providing managerial support ? Develop potential of others through coaching and development opportunities to build anization capability for the future Cultural Awareness ? Understands and takes into account the global nature of the business。 JOB DESCRIPTION JOB TITLE: Business Center Supervisor AREA/DEPARTMENT: Rooms Division / Front Office / Business Center REPORTS TO: DOR / ADOR / FOM / AFOM/Guest Service Manager POSITIONS SUPERVISED: Business Center Clerk JOB SCOPE: Under the general direction of the Front Office Manager and within the limits of established InterContinental Hotels Group and local policies and procedures, oversees and directs all aspects of the Business Centre function to achieve the highest possible guest satisfaction and profit. Promotes the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos Key Responsibilities ? Monitor Business Center personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention ? Manage and provide direction for daytoday operation and administration of all ponents of Business Center ? Appraise appearance, discipline and efficiency of all staff order direct supervision and initiate immediate remedial action if necessary ? Set up guests’ business appointments ? Ensure stationery supplies are maintained to standard, ordering in advance when required ? Manage the routine servicing of equipment ? Organize and conduct regular meetings for all Business Center staff to facilitate munication and a smooth operation ? Participate in broader Front Office meetings to keep abreast of issues i n the department and inform your staff of same ? Forecast future business trends on a monthly basis ? Plan strategies to take full benefit of forecasted business trends ? Analyse business centre’s strengths, weaknesses and opportunities ? Develop and implement action plans to improve strengths, overe weaknesses and capture opportunities ? Assist in planning and coordinating activities to ensure that a budgeted sales targets are met or exceeded ? Complete regular market surveys of petitor’s products ? Assist with the development of strategies based on market research that will ensure achievement of market share and outlet profit targets ? Approve leave after reviewing hotel occupancies 深圳威尼斯皇冠假日酒店 Crowne Plaza Shenzhen Prepared by Business Center 由商務(wù)中心編制 Page 8 of 55 ? Prepares efficient work schedule for Business Centre staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures Human Resource Responsibilities ? Works with Superior and Human Resource Manager to ensure the departmental performance of staff is productive. Duties include: o Assists in planning for future staffing needs o Assists in recruiting in line with pany guidelines o Prepares and administers detailed induction program for new staff o Maintains a prehensive, current and guest focused set of departmental standards and procedures and oversees their implementation o Ensures training needs analysis of Business Centre staff is carried out and training programmes are designed and implemented to meet needs o Conducts on the job training and maintains a prehensive list of training progress for all staff o Conducts probation and formal performance appraisal discussions in line with pany guidelines o Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance o Regularly municates with staff and maintains good relations Financial Responsibilities ? Works with superior in the preparation and management of the department’s budget. Duties include: o Assists in coordinating the preparation of the departmental annual budget o Controls and monitors departmental costs on an ongoing basis to ensure performance against budget Occupational Health and Safety Responsibilities ? Demonstrate Awareness of OHamp。 Photocopy Service 復(fù)印服務(wù) Lamination Service 過塑服務(wù) A4 Size A4 尺寸 3yuan/Page 3 元 /頁 ID Size ID 尺寸 8yuan/Page 8 元 /頁 A3 Size A3 尺寸 6yuan/Page 6 元 /頁 B5 Size B5 尺寸 15yuan/Page 15 元 /頁 Transparency 膠片 18yuan/Page 18 元 /頁 A4 Size A4 尺寸 30yuan/Page 30 元 /頁 Paper 紙張 A4 尺寸 2yuan/Page 2 元 /頁 Telephone 電話 IDD/DDD 長途電話 Cost+15% Surcharge 成本 +15%服務(wù)費 Local Call 市