【正文】 ration 準(zhǔn)備工作 ? Review the employee’s file 瀏覽員工檔案 – Look for successes or achievements that have been added to the file 尋找檔案記錄中員工取得的成功或成績 – Identify concerns, if any 明確對員工的顧慮 – Review previous Performance Review documents 瀏覽過去的績效評估文件 ? Review the job description 瀏覽員工的工作職責(zé)描述 – Ensure the employee is performing the job they are assigned 確保員工目前被分配的工作職責(zé)得到執(zhí)行 – See if there have been any changes in the role during the year 確認(rèn)一年中員工的工作角色是否有任何變化 ? Obtain feedback from other managers 從其他經(jīng)理處獲取反饋信息 – If you are a new manager, speak with the previous manager (if possible) or other managers that the employee partners with in your location 如果你是新任的經(jīng)理，（如果可能）與前任經(jīng)理或員工共事過的其他經(jīng)理交談了解情況。 – Ensure it is a private location, the employee cafeteria is not ideal! 確保私秘不受打擾，員工餐廳可不是理想的地點(diǎn)！ – Select a clean, quiet environment where both you and the employee can focus 選擇一個干凈、安靜的環(huán)境，你和員工都能集中注意力的地方。 – For manager reviews, allot at least hours, for employee reviews, allot at least 45 minutes 經(jīng)理評估時間至少為 ，員工評估時間至少 45分鐘。如果與員工工作后的時間沖突，他們將無法專心進(jìn)行績效評估。 Work better together 協(xié)作共贏 25 The Performance Management Journey 績效管理之旅 Manager Training Workshop – Module Three: The Process 經(jīng)理級培訓(xùn)課程 – 板塊三：績效管理的流程 26 Module Three Objectives 板塊三：目標(biāo) By the end of this module, you will be able to: 通過板塊三的學(xué)習(xí)，你將能夠： ? Explain how to prepare for a Performance Review 解釋如何準(zhǔn)備績效評估 ? Describe the Calibration Review process and its importance on The Performance Management Journey 描述評估校準(zhǔn)流程，及其在績效評估之旅中的重要作用 ? Understand how to successfully facilitate a Performance Review meeting 理解如何成功的進(jìn)行績效評估會談 ? Know how to handle challenging situations in a Performance Review meeting 知道如何處理績效評估會議中容易引起爭論的局面 27 Preparing for the Review 績效評估的準(zhǔn)備 ? Time/Date 時間 /日期 – Allow yourself enough time to prepare for the review and for the employee to reflect on their performance (at least one week notice). 給自己和員工足夠時間進(jìn)行績效評估的準(zhǔn)備，讓員工有時間思考一下他們的績效表現(xiàn)（至少提前一星期通知）。 When we work together we are stronger. We?re at our best when we collaborate to form a powerful, winning team. We listen to each other and bine our expertise to create a strong, focused and trusted group of people. 團(tuán)結(jié)就是力量，同心協(xié)力使我們成為一個強(qiáng)而有力的致勝團(tuán)隊(duì)。 ? We think about what we do and how it might affect others 我們充分顧及自己的言行及可能對他人產(chǎn)生的影響。我們?nèi)蛐缘膬?yōu)勢源于在保持一致的同時也樂于接受地方差異。 We believe that it?s the knowledge of our people that really brings our brands to life. While other panies may want to impose a rigid, uniform view of the world, we do not. Our global strength es from celebrating local differences whilst understanding that some things should be kept the same. 我們深信是大家的知識為我們的品牌注入生命。 ? We are respectful of all cultures and look to learn from others 我們尊重各種不同的文化并愿意向他人學(xué)習(xí)。我們力求成功并珍視那些始終尋求更好工作方法的人。 ? We always look for ways to improve 我們不斷尋求改進(jìn)之道。 Show we care 體現(xiàn)關(guān)愛 22 Winning Ways 致勝之道 ? We put our hearts into learning new things 我們盡心學(xué)習(xí)新事物。 We want to be the pany that understands people?s needs better than anyone else in our industry. This means being sensitive to others, noticing the things that matter and taking responsibility for getting things right. 在同業(yè)中，我們力求比其他公司更能理解人們的需求。 Do the right thing 做對的事 21 Winning Ways 致勝之道 ? We treat people as individuals 我們將每個人視為一個獨(dú)立的個體來對待。 20 Winning Ways 致勝之道 ? We keep our promises and we don’t let people down 我們履行自己的承諾而不失信于他人 ? We seek out the facts and trust our judgement 我們尊重事實(shí)并相信自己的判斷 ? We take decisions even when they’re difficult 即使有時是困難的，我們?nèi)匀挥掠谧龀鰶Q定 We always do what we believe is right and have the courage and conviction to put it into practice, even when it might be easier not to. We are honest and straightforward and see our decisions through. 我們始終做我們認(rèn)為正確的事，即使會面臨困難，我們還是有勇氣將之付諸于行動。 ? R = Relevant The objective has a clear impact to the team/anisation?s goals and helps the individual meet their development needs. ? R = 相關(guān) – 工作目標(biāo)對所在團(tuán)隊(duì) /組織的目標(biāo)有明確的積極影響，并且有助于個人實(shí)現(xiàn)他們的發(fā)展目標(biāo)。 ? M = Measurable The objective must define quantity, cost, frequency or quality (ensure measurement). ? M = 可衡量 工作目標(biāo)必須具體說出在數(shù)量、成本、頻率或質(zhì)量上的要求（保證有衡量標(biāo)準(zhǔn)）。 ? Do The Right Thing 做對的事 ? Aim Higher 追求卓越 ? Show We Care 體現(xiàn)關(guān)愛 ? Celebrate Difference 求同存異 ? Work Better Together 協(xié)作共贏 洲際酒店集團(tuán)領(lǐng)導(dǎo)能力 11 The Performance Management Journey 績效管理之旅 Review Performance 評估績效 ? Annual Performance Review 年度績效評估 – Employee pletes SelfAssessment Form 員工完成自我評估表 – Assess KPO?s 評估 KPO的達(dá)成情況 – Calibration Meetings take place 進(jìn)行校準(zhǔn)會談 – Establish KPOs for next year 設(shè)定下一年度的 KPO ? Mid Year Performance Review 年中績效評估 – Review KPO?s 回顧 KPO的達(dá)成情況 ? Provide constructive feedback and coaching 提供建設(shè)性反饋意見和輔導(dǎo) 12 The Performance Management Journey 績效管理之旅 Plan Development 發(fā)展計(jì)劃 ? Create Personal Development Plan 制定個人發(fā)展計(jì)劃 ? Review Personal Development Plans throughout the year 回顧全年的個人發(fā)展計(jì)劃 ? Set milestones for development 設(shè)定個人發(fā)展里程碑 ? Execute Personal Development Plan 實(shí)施個人發(fā)展計(jì)劃 13 The Performance Manag