【正文】
服務(wù)要素 ?時(shí)間 ?可靠性 ?通訊 ?方便性 8 銷售物流服務(wù)要素 時(shí)間 “ Time is money ” ? Shortening life time ? Customers’ drive for reduced inventories ? Volatile markets making reliance on forecasts dangerous Time pression Cost reduction Service enhancement 9 Customer’s order cycle Customer place order Order entry Order processing Order assembly Transport Order received 10 Logistics Lead Time Procurement Manufacturing Delivery 11 The Lead Time Gap ? The challenge for logistics management is to search for the means whereby the gap between the two lead times can be reduced if not closed ? Reducing the gap can be achieved by shortening the logistics lead time while simultaneously trying to move the customer’s order cycle closer by gai