【正文】 .................... 4 積分模型 ............................................................................................................................................ 4 積分標(biāo)準(zhǔn)管理 .................................................................................................................................... 5 積分有效期管理 ................................................................................................................................ 6 積分消費(fèi)規(guī)則管理 ............................................................................................................................ 6 積分有效期預(yù)警管理 ....................................................................................................................... 6 積分計(jì)算 ............................................................................................................................................ 6 積分調(diào)整 ............................................................................................................................................ 7 積分消費(fèi)自動(dòng)處理 ............................................................................................................................ 7 積分成本管理 .................................................................................................................................... 7 5. 客戶分析 ................................................................................................................................................... 7 客戶構(gòu)成分析 .................................................................................................................................... 7 客戶業(yè)務(wù)構(gòu)成分析 ............................................................................................................................ 7 客戶滿意度評(píng)價(jià) ................................................................................................................................ 8 客戶收益與價(jià)值分析 ....................................................................................................................... 8 產(chǎn)品與價(jià)格分析 ................................................................................................................................ 8 三． 營(yíng)銷管理 ................................................................................................................................................... 9 1. 營(yíng)銷計(jì)劃管理 .......................................................................................................................................... 9 2. 客戶群細(xì)分 .............................................................................................................................................. 9 3. 營(yíng)銷活動(dòng)管理 ........................................................................................................................................10 4. 營(yíng)銷網(wǎng)絡(luò)信息管理 ................................................................................................................................10 四． 銷售管理 ................................................................................................................................................. 11 1. 客戶經(jīng)理管理 ........................................................................................................................................ 11 客戶經(jīng)理基本信息管理 ................................................................................................................. 11 客戶經(jīng)理任務(wù)管理 .......................................................................................................................... 11 客戶經(jīng)理日志管理 .......................................................................................................................... 11 客戶經(jīng)理培訓(xùn)管理 .......................................................................................................................... 11 2. 計(jì)劃任務(wù)管理 ........................................................................................................................................12 計(jì)劃任務(wù)制定 ..................................................................................................................................12 分解下達(dá) ..........................................................................................................................................12 (海量營(yíng)銷管理培訓(xùn)資料下載 ) 銳思網(wǎng) (),10 萬(wàn)資料 ,助你成功 ! 任務(wù)完成情況統(tǒng)計(jì) ..........................................................................................................................12 3. 銷售項(xiàng)目管理 ........................................................................................................................................12 客戶服務(wù)方案模型管理 .................................................................................................................12 服務(wù)方案項(xiàng)目管理 ..........................................................................................................................13 4. 客戶回訪 .................................................................................................................................................13 回訪計(jì)劃管理 ..................................................................................................................................13 回訪任務(wù) 管理 ..................................................................................................................................13 回訪內(nèi)容入庫(kù) ..................................................................................................................................13 回訪信息的查詢、匯總、統(tǒng)計(jì) .....................................................................................................13 5. 客戶關(guān)懷 .................................................................................................................................................14 6. 客戶維系 .................................................................................................................................................14 7. 客戶挽留 ...........................................................................................