【正文】 ...............12 (海量營銷管理培訓資料下載 ) 銳思網(wǎng) (),10 萬資料 ,助你成功 ! 任務完成情況統(tǒng)計 ..........................................................................................................................12 3. 銷售項目管理 ........................................................................................................................................12 客戶服務方案模型管理 .................................................................................................................12 服務方案項目管理 ..........................................................................................................................13 4. 客戶回訪 .................................................................................................................................................13 回訪計劃管理 ..................................................................................................................................13 回訪任務 管理 ..................................................................................................................................13 回訪內(nèi)容入庫 ..................................................................................................................................13 回訪信息的查詢、匯總、統(tǒng)計 .....................................................................................................13 5. 客戶關(guān)懷 .................................................................................................................................................14 6. 客戶維系 .................................................................................................................................................14 7. 客戶挽留 .................................................................................................................................................14 預流失模 型管理 ..............................................................................................................................14 客戶挽留方案管理 ..........................................................................................................................14 預流失客戶自動管理 .....................................................................................................................14 預流失客戶的人工查詢 .................................................................................................................15 客戶挽留 ..........................................................................................................................................15 挽留效果評估 ..................................................................................................................................15 客戶流失原因分析 ..........................................................................................................................15 8. 績效考核 .................................................................................................................................................15 職責劃分 ..........................................................................................................................................16 實現(xiàn)方式 ..........................................................................................................................................16 五． 渠道管理 .................................................................................................................................................17 1. 渠道信息管理 ........................................................................................................................................17 代 理商 /分銷商檔案資料維護 ........................................................................................................17 代理商 /分銷商賬戶管理 ................................................................................................................17 系統(tǒng)參數(shù)維護 ..................................................................................................................................17 2. 渠道級別管理 ........................................................................................................................................18 3. 渠道業(yè)務受理 ........................................................................................................................................18 業(yè)務受理 ..........................................................................................................................................18 資源管理 ..........................................................................................................................................18 資源基礎(chǔ)信息配置 .......................................................................................................................18 分銷商資源管理 ...........................................................................................................................18 4. 渠道評估 .................................................................................................................................................20 5. 結(jié)算 .........................................................................................................................................................21 結(jié)算基礎(chǔ)信息維護 ..........................................................................................................................21 結(jié)算管理 ..........................................................................................................................................22 六． 客戶服務 .................................................................................................................................................23 1. 業(yè)務受理 .................................................................................................................................................23 走訪客戶 ..........................................................................................................................................23 受理分流 ......................................................................................