【文章內(nèi)容簡介】 ....................................................23 技術(shù)方案制定 ..................................................................................................................................23 合同簽訂 ..........................................................................................................................................24 工程施工 ..........................................................................................................................................24 (海量營銷管理培訓(xùn)資料下載 ) 銳思網(wǎng) (),10 萬資料 ,助你成功 ! 業(yè)務(wù)跟蹤 ..........................................................................................................................................24 開通通知 ..........................................................................................................................................24 項(xiàng)目資料管理 ..................................................................................................................................25 2. 服務(wù)質(zhì)量管理 ........................................................................................................................................25 3. 投訴管理 .................................................................................................................................................25 4. 故障管理 .................................................................................................................................................26 一級故障處理 ..................................................................................................................................26 二級故障處理 ..................................................................................................................................26 5. 積分消費(fèi) .................................................................................................................................................26 積分消費(fèi) ..........................................................................................................................................26 積分消費(fèi)查詢 ..................................................................................................................................27 全國性及跨省業(yè)務(wù)受理 .................................................................................................................27 6. 收費(fèi)通知及催繳 ....................................................................................................................................28 七． 產(chǎn)品管理 .................................................................................................................................................30 1. 產(chǎn)品目錄管理 ........................................................................................................................................30 2. 產(chǎn)品的效益預(yù)測 ....................................................................................................................................30 3. 產(chǎn)品銷售跟蹤及效益評估 ...................................................................................................................30 4. 產(chǎn)品生命周期管理 ................................................................................................................................30 5. 移動(dòng)終端管理 ........................................................................................................................................31 八． 市場信息管理 .........................................................................................................................................32 1. 客戶滿意度評估 ....................................................................................................................................32 2. 市場信息收集及分析 ............................................................................................................................32 3. 合作伙伴信息管理 ................................................................................................................................33 4. 經(jīng)營統(tǒng)計(jì)分析 ........................................................................................................................................33 九． 資源管理 .................................................................................................................................................35 1. 經(jīng)營戰(zhàn)略資源信息管理 ........................................................................................................................35 2. 組織體系 .................................................................................................................................................35 十． 業(yè)務(wù)流程管理 .........................................................................................................................................37 1. 業(yè)務(wù)受理流程 ........................................................................................................................................37 客戶走訪及業(yè)務(wù)辦理流程 .............................................................................................................37 合同簽定流程 ..................................................................................................................................38 工程實(shí)施流程 ..................................................................................................................................39 其它業(yè)務(wù)開通流程 ..........................................................................................................................40 數(shù)據(jù)業(yè)務(wù)開通流程 ..........................................................................................................................41 2. 回訪及投訴建議流程 ............................................................................................................................42 大客戶回訪流程 ..............................................................................................................................42 大客戶投訴處理流程 .....................................................................................................................43 大客戶服務(wù)轉(zhuǎn)接流程 ....