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2025-05-22 15:50本頁面
【正文】 erformance Indicators defined, ones that reflect your organization39。s attention focused on achieving the same Kips. That is not to say, for instance, that a pany will have only three or four total Kips in total. Rather there will be three or four Key Performance Indicators for the pany and all 第 3 頁 the units within it will have three, four, or five Kips that support the overall pany goals and can be rolled up into them. If a pany Key Performance Indicator is Increased Customer Satisfaction, that KPI will be focused differently in different departments. The Manufacturing Department may have a KPI of Number of Units Rejected by Quality Inspection, while the Sales Department has a KPI of Minutes a Customer Is on Hold before a Sales Rep Answers. Success by the Sales and Manufacturing Departments in meeting their respective departmental Key Performance Indicators will help the pany meet its overall KPI. Good Key Performance Indicators vs. Bad Bad: Title of KPI: Increase Sales Defined: Change in Sales volume from month to month Measured: Total of Sales by Region for all region Target: Increase each month What39。s popularity or pare it to others. It is also important to define the Key Performance Indicators and stay with the same definition from year to year. For a KPI of Increase Sales, you need to address considerations like whether to measure by units sold or by dollar value of sales. Will returns be deducted from sales in the month of the sale or the month of the return? Will sales be recorded for the KPI at list price or at the actual sales price? You also need to set targets for each Key Performance Indicator. A pany goal to be the employer of choice might include a KPI of Turnover Rate. After the Key Performance Indicator has been defined as the number of voluntary resignations and terminations for performance, divided by the total number of employees at the beginning of the period and a way to measure it has been set up by collecting the information in an HRIS, t
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