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【正文】 isfaction, that KPI will be focused differently in different departments. The Manufacturing Department may have a KPI of Number of Units Rejected by Quality Inspection, while the Sales Department has a KPI of Minutes a Customer Is on Hold before a Sales Rep Answers. Success by the Sales and Manufacturing Departments in meeting their respective departmental Key Performance Indicators will help the pany meet its overall KPI. Good Key Performance Indicators vs. Bad Bad: Title of KPI: Increase Sales Defined: Change in Sales volume from month to month Measured: Total of Sales by Region for all region Target: Increase each month What39。s goals change, or as it gets closer to achieving a goal. Key Performance Indicators Reflect the Organizational Goals An organization that has as one of its goals to be the most profitable pany in our industry will have Key Performance Indicators that measure profit and related fiscal measures. Pretax Profit and Shareholder Equity will be among them. However, Percent of Profit Contributed to Community Causes probably will not be one of its Key Performance Indicators. On the other hand, a school is not concerned with making a profit, so its Key 第 2 頁 Performance Indicators will be different. Kips like Graduation Rate and Success in Finding Employment after Graduation, though different, accurately reflect the schools mission and goals. Key Performance Indicators Must Be Quantifiable If a Key Performance Indicator is going to be of any value, there must be a way to accurately define and measure it. Generate More Repeat Customers is useless as a KPI without some way to distinguish between new and repeat customers. Be The Most Popular Company won39。s goals, they must be key to its success, and they must be quantifiable (measurable). Key Performance Indicators usually are longterm considerations. The definition of what they are and how they are measured do not change often. The goals for a particular Key Performance Indicator may change as the
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