【正文】 tegrityhonesty amp。 follow ? ControllerInspectors:check for details ? UpholderMaintainers:fight external battles ? ReporterAdvisers:seek full information ? Linker:coordinate amp。 accountability ? Appropriate performance evaluation amp。 promoting diversity9 roles(1) ? Having a mitment to a mon purpose ? Establishing specific goals ? Leadership amp。 Building highperformance team ? Size of teamskeep them under a dozen. Given a larger working unit,breaking into subteams ? Abilities of members3 different types of skills: technical expertise,Ps amp。 the work setting(Psolving). Quality Circles(Total Q P)Q control,C reduction, P planning,P design ? Selfmanagement teams: Group of 1015 people taking on responsibilities of their former supervisors(empower). Office of the Presidentcollectively assumes the role of the COO In managing internal operations ? CrossFunctional team: employees from about the same hierarchical level,but from different wok area ing together to acplish a task(coordination) Transnational Teamjointventure team 2. Drucker’s 3 types failure amp。 variedSkills Complementary ? Team work, Team playerembody teamwork valve, Intense sense of belonging, Interdependence, Joint responsibility Class 8. Work Team 167。 being jointly accountable for performance goals. of the difference ? Work groups Work teams Share information Goal Collective performance Neutral(negative)SynergyPositive Individual Accountability Individual amp。 to make decisions to help each member perform with his area of responsibility. help each member do better。 Teams vs. Groups how do we explain the current popularity of teams? outperforming individuals when the tasks require multiple skill, judgement, experience(better utilize employee talents)。 (low,low), moderate to low。 (high,low),low。can be either toward conservatism or greater risk DM Techniques ? Interacting groupstypical groups,where members interact with each other facetoface ? Brainstorming ? nominal group technique ? Delphi technique ? Emeeting Class 7. Foundation of Group Behavior 167。 Groupthift ? Groupthinkphenomenon in which the norm for consensus overrides the realistic appraisal of alternative courses of action ? groupshiftA chance in decision risk between the group’s decision amp。 creativity。 efficiency: accuracygroup decision tend to be more accurate。 by the few。 ? disadvantages of groups: consuming。2. diversity of views。 Group decision making vs. individual ? Advantages of groupsit can increase: 1. plete information amp。 uncertainty, a group characterized by poor munication, weak leadership,high level of conflict,amp。 member satisfaction is moderated by task requirement ? the plexity amp。 their impact on turnover ? cohortsas part of a group, individuals holding a mon attribute processes how group processes can impact on group effectiveness ? Potential group effectiveness+ process gainsprocess losses=actual group effectiveness ? synergyan action of 2 or more substances that results in an effect that is different from the individual summation of the substance ? social facilitation effectthe tendency for performance to improve or decline in response to the presence of others ? simple routine tasksspeed up。 structure (6)position ? Group activities require a variety of skills amp。 normshighstatus,deviation from n